Chioma Iheme
Customer service/ Data entry
Sparks,NV
Summary
Consistent Reservation Specialist with natural gifts in active listening, personal service and sales. Talented at public speaking, upselling, marketing and providing 24/7 reservation support. Organized, welcoming and dedicated to addressing inquiries and concerns in a timely and accurate fashion.
Outgoing Reservation Agent recognized for using up-selling techniques to maximize revenue in Type industry. Adept at educating incoming guests of facility amenities and providing guidance on entertainment and restaurant venues. Ready to apply Area of expertise expertise and Number years of experience.
Overview
7
7
years of professional experience
Work History
Reservations Specialist
Atlantis Casino Resort And Spa
Reno , NV
2021.04 - Current
- Helped customers make accommodations to fit needs by suggesting different amenities and packages for individual circumstances.
- Assisted customers with making reservations and entered reservation details into computer system.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Resolved various issues and discrepancies for customers.
- Answered approximately Number phone calls and emails regarding customers inquires, concerns and complaints per day.
- Handled billing information over phone.
- Provided customers with information about availability and pricing.
- Worked closely with front desk to achieve full occupancy of property.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Maintained awareness of types of rooms available in different resort locations.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
Clark Processor
Goodwill Industries
Reno , NV
2019.10 - 2021.02
- Entered data into computer tracking system and filed paperwork according to procedures.
- Received and reviewed incoming documents and materials.
- Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment.
- Served as subject matter expert regarding policies, procedures and technology.
- Moved items from one manufacturing operation to another according to item routing.
- Prepared, boxed and staged outgoing shipments.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Assembled products according to changing daily work orders and specific customer needs.
- Inspected finished products for quality and adherence to customer specifications.
- Maintained organized work area by cleaning and removing hazards.
- Made sure that products were produced on time and are of good quality.
Regional Manager
Prossy investment Ltd
Festac , Lagos
2014.10 - 2018.08
- Leveraged profit opportunities by recruiting top talent and managing brand image to exceed plan performance.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Developed sales strategy based on research of consumer buying trends and market conditions.
Education
LPN CERTIFICATION - Nursing
Unitek College
Reno, NV02.2024
Bachelor Of Science - Biology Education
Imo State University
Owerri Imo State Nigeria10.2012
Skills
- Hotel Reservation Systems
- Reservation Confirmation
- Hotel Accommodations
- Telephone Reservations
- Special Requests
- Data Input Software
- Transportation Information
- Product Knowledge
- Customer Reservations
- Customer Documentation Review
- Conflict Resolution Techniques
- Fare and Fee Calculations
- Phone Etiquette
- Accommodation Planning
- Service Quality
- Effective Listening
- Product Availability
- Cancellation Policies
- Constructive Feedback
- Developing Rapport with Guests
- Staff Training
- Guest Engagement
- Guest Registration
- Computer Reservation Software
Timeline
Reservations Specialist
Atlantis Casino Resort And Spa
2021.04 - Current
Clark Processor
Goodwill Industries
2019.10 - 2021.02
Regional Manager
Prossy investment Ltd
2014.10 - 2018.08
LPN CERTIFICATION - Nursing
Unitek College
Bachelor Of Science - Biology Education
Imo State University
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