Chioma Okafor

• Re-designed complex General Data Protection Regulation (GDPR) current state architecture to enhance team understanding and communication, and improve turn around for critical open tickets/issues
• Developed LegalTech conceptual and detailed architecture diagram to outline all Legal apps, system integrations, and dependencies
• Created and maintained a comprehensive LegalTech portfolio, detailing all Legal SaaS and non-SaaS applications, using LeanIX, Zylo & Confluence
• Conducted extensive evaluation of all Legal Apps and their use cases, resulting in identification of rationalization opportunities within LegalTech that would lead to over $100k annually in cost savings
• Developed Business Capability model for LegalTech to assess the maturity level of each capability, identify areas of automation, and plan for future long term solutions
• Revamped the Privacy & Commercial Legal team's service desk by co-designing and implementing Jira Service Management (JSM) and Jira Software to better automate processes
• Evaluated and approved multiple Legal app vendors for onboarding by conducting thorough IT assessments.
• Performed build vs. buy analysis for LegalTech automation and digital transformation initiatives
• Stay up-to-date with emerging trends and technologies in the LegalTech industry
• Presented quarterly reviews of LegalTech's portfolio to various team of IT leads and professionals cross domains
• Collaborate with LegalTech team to prepare Quarterly Business Reviews (QBRs)
• Collaborate with cross-functional teams when integrations are required

Key Achievements

• The current state GDPR conceptual architecture bridged the knowledge gap between multiple Legal, Consent & Privacy teams of support engineers, developers, and Product Managers
• Identified gaps in current state GDPR architecture that led to initiation of 2 parallel GDPR projects with a goal to design and implement improved future state GDPR architecture - with better automations, cost optimization and improve SLA for issues raised
• The LegalTech portfolio became the go-to resource for all things LegalTech architecture

• Subject Matter Expert (SME) on Contract Management product design and development of a major product release, in addition to the responsibilities listed below at Coupa

• Developed integrated Business Spend Management Software as a service solution to customers, focused on Source to Contract (S2C)
• Led detailed architectural dialogues to facilitate delivery of Coupa's S2C module
• Built customer's future state end to end contracting process via process flow diagrams
• Provided strong technical expertise of S2C product, including eSignature, user integration, use of product APIs, and ETL for reporting needs
• Enabled and configured customers workflow processes
• Delivered End User, Train the Trainer and Admin training of Coupa CLM platform
• Developed Test Case Scenarios and Test Scripts to enable clients and partners to perform User Acceptance Testing (UAT)
• Enabled existing partners to implement Coupa's S2C platform, on recommended upgrades and enhancements to integrated solutions
• Worked closely with product teams to define and prioritize customers feature requests, ensuring product suite synergy
• Created and contributed to development of best practices, implementation templates, training, project standards, and methodologies
• Assisted pre-sales team with system demos to prospects

Key Achievements:

• Led three end-to-end CLM implementations - mid-scale to large enterprise clients customer's implementation - from initiation to Go-live
• Facilitated over 20k contract migration from customers' legacy systems to Coupa's CLM platform
• Significantly improved standard Design & Configuration template, used for design sign-off by clients

• Engaged with customers to understand how Exari solutions will add value to their organization
• Delivered End User and Administrative training on Exari's product to clients
• Collaborated effectively with the broader implementation team, including Project managers and technical delivery teams, to ensure successful delivery of projects
• Created and executed test plans across all Exari Products
• Actively engaged with the Product team to contribute ideas for product development
• Acted in a consulting/advisory role, providing the required mentoring to enable other colleagues to improve, change and adopt new ways of working
• Delivered requirements to Product and Delivery teams via user stories, End-user
• Documentation and knowledge base articles

Key Achievements:

• Delivered 4hr long end-user training to an enterprise client within first four months of joining Exari
• Developed (in conjunction with Solution Architects and Technical Delivery team) the following artifacts: Requirements Specification, Configuration Specification, Template Design Specification, Integration Specification, and Solution Design Documents

• Derived conceptual designs from customer's business objectives to deliver software and applications according to specifications for usability, performance and functionality
• Defined over 50 user stories and designed application User Interface mock-ups
• Developed project plans to ensure project accuracy
• Oversaw product and sprint backlogs as Product Manager and Scrum Master for internal applications
• Performed system testing on developed applications
• Liaised with system development teams to identify and resolve project application issues
• Documented project Statement of Work, application Quick Reference Guides, Test plans, Test Cases, and Use Cases
• Conducted presentations of developed applications to clients, delivered end-user training, and facilitated UAT

• Managed overall Enterprise Data Warehouse (EDW) and Business Intelligence (BI) implementation for one major client
• Analyzed client's data; performed SQL queries using Oracle DBMS post ETL process
• Assisted in building over 5 project repositories and dashboards, utilizing Oracle Business Intelligence Enterprise Edition (OBIEE)