Mark Gill
Phoenix,AZ
Summary
Results-driven Sr. Solutions Architect with extensive experience in architecture design and technical sales support at Insight. Achieved over $30M in annual sales through effective vendor partnerships and strategic initiatives. Skilled in developing training programs and strengthening customer relationships, with a focus on security solutions and team leadership.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Sr. Solutions Architect
Insight
10.2024 - 09.2025
- Supported large enterprise sales in west region in qualifying and quoting hardware, professional services and managed services for security, wired, wireless, and access control offerings
- Created and delivered customized training content to sales and presales architect teams
- Recognized and received peer recognition awards
Sr. Solutions Architect
STEPCG
06.2024 - 10.2024
- Recommended by sales leadership at Extreme Networks to support sales in west region in qualifying and quoting hardware, professional services and managed services for wired, wireless, and access control offerings
SA Manager / Team Leader/ Lead Solutions Architect
Integration Partners/C1
01.2015 - 06.2024
- Company Overview: name change through acquisition 2022/23
- Recommended by Juniper to support sales in west region in qualifying and quoting hardware, professional services and managed services for wired, wireless, and security offerings
- Funded headcount for multiple years by multiple manufactures
- Customers include numerous Tier 1 service providers, CLECS, large data centers, Cable, Largest WEB 2.0 (Facebook, Craigslist, Netflix, Twitter), Healthcare, Higher EDU, Large Enterprise and State and local Gov. (SLED)
- Served as subject matter expert overlaying peers on many new partnerships around security offerings (Okta, Fidelis, Imperva, Fortinet, SD-WAN)
- Responsible for architecture design and creating proposals and SOWs
- Supported partnerships for telecom and ISP resale opportunities
- Supported AWS, GCP, Azure resale opportunities with the help of an overlay
- Supported voice/VOIP opportunities including CPE and cloud-based systems as well as the associated SIP and TDM design
- Created multiple training documents and portfolio comparison documents for sales and sales engineering
- Supported over $30M in annual sales
- Developed training program for new sales engineers
- Developed SharePoint/Teams site for presales, sales collaboration and data share
- Assisted in management of pre-sales engineering team and recruiting
- Initially brought on to build and manage Pre-Sales Engineering organization
- Worked remotely and traveled regularly to support customers all over the west/mid-west
- Ran weekly team meetings
- Recruitment and interviewing
- Name change through acquisition 2022/23
Sr. Sales Engineer
Level 3 Communications
03.2010 - 05.2012
- Supported telecom sales in Southwest region in qualifying and quoting WAN services, Internet, SIP solutions and managed hardware
- Was selected to be next in line for SE Management
- Received largest annual raise out of 100+ peers and had Level 3 adjust compensation plan across entire organization in an attempt to retain my employment
- Supported wholesale accounts and consulted with resellers on the wholesale model and design
- Won numerous awards with recognition going up to the president
- Responsible for collecting and documenting customer designs in SOWs for new customers
- Created multiple training documents for sales and sales engineering
- Sold managed services including routers, SBCs and Firewalls
Sr. Sales Engineer SE4 (Global and Major Accounts)
Qwest Communications
05.2007 - 03.2010
- Supported telecom, hardware and professional services sales in Southwest region in qualifying and quoting WAN services, Internet, hardware and managed hardware
- Partnered to championed efforts to develop and bring on several new hardware manufacture partnerships (Juniper and Aruba)
- Received promotion to Sr. SE, received numerous raises and offered SE management on several occasions
- Played a large role in building Juniper/Qwest partnership by establishing processes, enabling communications and overlaying peers
- Designed numerous data center infrastructures
- Responsible for insuring and qualifying the technical feasibility of QOS configurations and dynamic routing schemes
- Assigned to overlay peers on technically problematic accounts for routing, security and CPE needs
- Credited for bringing enterprise (major and global) sales engineering group to the next level by many of my peers
- Performed numerous product presentations for Qwest AZs largest accounts
- Regularly requested to work complex and large opportunities by sales management
- Regularly worked $500k to $6m CPE opportunities and large MPLS opportunities ranging from $30k - $900k in monthly recurring revenue
- Attended approx. 10 appointments with sales on a weekly basis
- Took it upon myself to documented processes and tools by creating learning guides for sales engineering position
- Priced complex routers, firewalls and IPT solutions and priced many multi-million-dollar CPE solutions
- Assisted sales in designing complex MPLS, fiber, Internet and voice solutions
- Configured and trouble shot routers, firewalls and channel banks (Cisco, Juniper, Adtran) when customers had problems with installations or experienced reoccurring trouble
- Wrote complex scopes of work for voice, data and security solutions to instruct field engineers
- Completed fiber builds requests
- Developed relationships with numerous vendors to establish clear channels for communication and support
- Received regular awards for going above and beyond to my support my peers including SE of the year (Circle of Excellence) after my first full year of employment
- Won more awards than any other SE for going above and beyond from my start date to present
- Designed and implemented regular product training for SE peers and for account executives
- Built a CPE lab out for testing and training
Sr Sales Engineer
Electric Lightwave/Integra
01.2005 - 04.2007
- Responsible for training new hires and designing new hire training
- Assist selling and designing voice (analog, digital, PRI), Internet and WAN (FR, PTP, ATM) solutions
- Work on CFRs when fiber builds are required to determine costs and build a business case for opportunities
- Attend regular VP level meetings to help provide ideas and insight on product, sales teams, market approach
- Assisted in customer troubleshooting of a large variety of issues
- Configured routers, firewalls and channel banks to customer’s specifications
- Provided technical expertise to sales, sales engineering and product
- Performed site surveys and data center tours for potential customers
- Attended approx. 17 appointments with sales on a weekly basis (2x as many appointments on average as counterparts)
- Responsible for desktop, LAN and server support of our branch office
- Nominated for or won Service Star award more than any other employee in AZ
- Assisted VP of Sales in a large variety of support roles (quota justification, technical support, etc…)
Sr Account Executive
Electric Lightwave
01.2005 - 02.2006
- Brought onboard as part of an initiative to move up market in customer base
- Responsible for finding business through mining and growing existing accounts as well as cold calling/telemarketing
- Sold and designed voice (analog, digital, PRI), Cisco, Adtran, Internet and WAN solutions
- Managed a sales funnel
- Managed an account base of approximately 30 existing customers
- Achieved over 100% of quota year to date
- Closed largest opportunity in the market during this time period
Software Support & Training
Micron
07.2004 - 10.2004
- Company Overview: Contract
- Provided training to new hires on wide variety of corporate systems and computer policies
- Setup training for engineering and product teams
- Helped create and maintain various training websites
- Monitored employee certifications to make sure everyone stayed up-to-date
- Created a variety of reports to track company growth, areas of need and to keep track of employee’s certifications and re-certifications
- Offered top level SST position (turned down to move to AZ)
- Contract
Consulting Engineer
SAVVIS Communications
12.1999 - 07.2003
- Helped customers determine their security needs and designed security polices to fit those needs using combinations of network-based firewalls, Linux firewalls, PIX firewalls and Checkpoint firewalls
- Experience in helping to design NNI configurations to connect to other network service providers
- Assisted in closing approximately 14 million dollars in TCV
- One of the highest revenue producing CEs since first quarter with Savvis Q1 2000
- Assisted in designing and selling the first 100+ site customers
- Experience in designing, selling and assisting in the installation of approximately 1,200 sites
- Consulted and designed proposals for managed hosting and co-location customers
Senior Sales Engineer IV/Team Leader
SAVVIS Communications
12.1999 - 07.2003
- Served as overlay sales engineer for all of the engineers on the west coast to support complex and large opportunities
- Sole engineer assigned by President and EVP of engineering to be focused on re-engineering company’s top 10 problem customers to alleviate recurring problems
- Responsible for overlaying and serving as a team leader for a team of 12 sales engineers working the larger east coast and international opportunities
- Developed strong relationships with support organizations allowing for better communications between support and sales groups
- Consulted customers and designed custom firewall polices to protect several hundred customers based on their individual security needs
- Developed and provided training for all levels of sales, sales management and sales engineering
- Assisted sales management and sales teams prepare responses for RFPs and RFIs
- During 1st annual review by Director of Sales Engineering I was told that 'you are the benchmark that we used to measure all the other SEs by.'
- Designed and sold CDN solutions
Sales Engineer
SAVVIS Communications
12.1999 - 07.2003
- Designed and assisted implementing many of Savvis’ largest Internet and WAN (Cisco equipment) customers within multiple vertical markets to include voice, wireless ISPs/VSPs, legal, financial, entertainment, manufacturing, and e-commerce
- Configured and priced Checkpoint Firewalls, ISS managed solutions and IDS systems for customers based on their security needs.
- Worked on proposals and presented solutions to c-level executives at many fortune 500 companies. (Headhunter, Travelocity, Lifetime TV, COX, SAIC, MGM TV, Morgan Stanley, Merrill Lynch, Gray Cary, EBAY, Microsoft)
- One of only 2 SEs allowed to work on IPVPN deals when the product was originally rolled out
- Won Savvis Star award after first quarter as a sales engineer for assisting with the most deals and bringing in the most revenue
Network Administrator/Technical Support (SAVVIS)
NRI Staffing
07.1999 - 12.1999
- Assisted with network maintenance and troubleshooting (TCP, UDP, HTTP, DNS)
- Desktop and server trouble shooting, management and maintenance
Executive Assistant (SAVVIS)
NRI Staffing
05.1999 - 07.1999
- Assisted VP of sales with various tasks to include creating contract templates, activity reports, and creating sales presentations
Education
BS - Management
George Mason University
05.2000
Skills
- Architecture design
- Security solutions
- Technical sales support
- Customer relationship management
- Vendor collaboration
- Training development
- Team leadership
- Problem solving
- Presentation skills
- Enterprise architecture design
- Internet of things
- Technical leadership
- Artificial intelligence solutions
- Infrastructure design
- Network security
- Network protocols
- System and network security
- Proposal creation
Certification
- Palo Alto ACE
- Palo Alto PSE
- Aruba ACMA
- Avaya APDS (Now Extreme SPB)
- VMware Data Center Virtualization
- JUNOS Start Enablement Instructor
- Adtran ACCP
- Riverbed RCSA-W
- Riverbed RCSA-SD
- Fortinet NSE1-3
- Infoblox Core and Security
- Fortinet SD-WAN
- Juniper JNCIA
- Cisco CCNA
- SSCA SIP Certified
- Juniper JNCIA-EX
- Cisco IPTD
- Checkpoint CSSE/CSSA
- Cisco CCDA
- Cisco CXFS
- Juniper JNCIA-AJVI/IFVH
- Juniper Mist Master
- Extreme Cloud IQ
- Juniper Innovative Champion
- Zscaler Certified SE
References
All Available Upon Request
Accomplishments
- Received numerous awards and recognition throughout my career
- Cited as the benchmark to which my peers were measured against on several occasions
Timeline
Sr. Solutions Architect
Insight
10.2024 - 09.2025
Sr. Solutions Architect
STEPCG
06.2024 - 10.2024
SA Manager / Team Leader/ Lead Solutions Architect
Integration Partners/C1
01.2015 - 06.2024
Sr. Sales Engineer
Level 3 Communications
03.2010 - 05.2012
Sr. Sales Engineer SE4 (Global and Major Accounts)
Qwest Communications
05.2007 - 03.2010
Sr Sales Engineer
Electric Lightwave/Integra
01.2005 - 04.2007
Sr Account Executive
Electric Lightwave
01.2005 - 02.2006
Software Support & Training
Micron
07.2004 - 10.2004
Consulting Engineer
SAVVIS Communications
12.1999 - 07.2003
Senior Sales Engineer IV/Team Leader
SAVVIS Communications
12.1999 - 07.2003
Sales Engineer
SAVVIS Communications
12.1999 - 07.2003
Network Administrator/Technical Support (SAVVIS)
NRI Staffing
07.1999 - 12.1999
Executive Assistant (SAVVIS)
NRI Staffing
05.1999 - 07.1999
BS - Management
George Mason University