- Golfing
- Volunteering
- Tech enthusiast, passionate about exploring the latest advancements and innovations
Chioma Nwaukwa
Houston,TX
Summary
Skilled Implementation specialist. Experienced in supporting end users utilizing or transitioning into the Epic EMR system.
Roles also extend in database administration, in-depth utilization of high-level technical builds and clinical troubleshooting for healthcare organizations.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Demonstrates focus on teamwork and achieving results, adapting seamlessly to changing environments, technologies and workflows.
Known for maintaining high standards and delivering impactful results.
Diligent Epic EMR Consultant with proven history in clinical service desk support, troubleshooting technical issues and providing efficient solutions, ensuring minimal downtime for users.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Clinical Service Desk Analyst
HCTec
05.2022 - Current
- Support end users across multi-hospital systems with first contact Epic & Cerner inquiries and charting related issues through attempting resolving these issues, assigning to different teams or escalating them on case by case basis.
- Educate end users on how to properly document encounters, manage their inbaskets, orders and preference lists.
- Educate and support end users with deleting wrong patient documents in wrong patient charts.
- Assist end users in saving and editing their Smart sets orders and preference lists.
- Assist and educate end users on ED Narrator documentation related issues that range from documenting vital signs, intake/output, pain assessments etc.
- Assist end users with ED trackboard status management.
- Assist end users with anonymous, unknown or yet to be identified patient arrival related issues.
- Assist end users with chart correction issues.
- Enter service tickets into incident tracking system per company and client policy to record all end user contacts, issues and resolutions.
- Assist end user's with password request issues and changes per policy.
- Assist end users with optimization inquiries and submissions for different profile enhancements.
- Utilize different remote assistance tools like WebEx, Bomgar, Citrix, SSCM, Beyond Trust to facilitate end user assistance.
- Ensure all end user support tickets are being worked in a timely manner in accordance with company service level agreements (SLA).
- Maintained detailed documentation of incidents and resolutions, aiding future troubleshooting efforts.
- Educate clinicians on how to properly document encounters from patient entry to exit and/or refer to assigned teams if further learnings are requested.
- Assist end users in administering and medications in the MAR.
- Assist end users with selecting and creating proper note types for different encounters.
- Assist end users with completing rooming, plan and wrap up activities.
- Assist end users with creating smartphrases.
- Assist end users with wild card related issues.
- Assist end users with how to document in specific navigators.
- Assist end users in properly updating information in the flowsheet.
- Educate and assist end users with admission, transfer and discharge related issues.
- Assist end users with navigating the brain activity.
- Inform end users on new feature go-lives in effect.
- Assist end users with registration related issues.
- Assist end users with CSN, mark for merge and outside record issues.
- Assist end users with patient demographic related issues.
- Assist end users with general normal, standing and future orders related issues.
- Assist end users with medication reconciliation related hard stops.
- Monitor and work portal tickets placed by end users for Epic & Cerner related issues.
- Assist end users with issues relating to releasing and documenting blood transfusion orders.
- General work flow duties as assigned.
Epic Go-Live Consultant
Ellit Groups
01.2020 - 04.2022
- Designed and delivered engaging training sessions that empowered users to confidently navigate new systems.
- Continually optimized processes based on feedback from end-users, ensuring a user-friendly experience that maximized productivity.
- Provided support to end users during Go-Live activation.
- Participated in Inpatient Go-live, providing general Epic workflow at the elbow support.
- Educated and assisted physicians on inbasket related management.
- Supported numerous clinicians on how to properly work within a specific navigator.
- Supported nurses and physicians on how to properly update information in flowsheet.
- Supported clinicians on how to document medication administrations on the MAR.
Implementation Specialist
PCP
02.2018 - 04.2020
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Achieved significant reductions in post-implementation issues by implementing rigorous quality assurance protocols during development phase.
- Spearheaded development of implementation guidelines, resulting in more consistent and efficient project executions.
- Conducted post-implementation reviews to capture lessons learned and apply findings to future projects, driving continuous improvement.
- Provided support to end users during go-live implementations.
- Assist end users with completing and signing office visit encounters.
- Educated and assisted physicians on managing their In-basket.
- Assisted physicians with creating notes, placing orders, and managing their inbasket.
- Supported medical assistants and nurses with rooming patients.
- Assisted front desk staff with checking patients in and out.
- Followed up on issues not being resolved and closed out by the command center.
SQL Server Database Administrator
Tekypro
03.2014 - 09.2019
- Healthcare database administration and management of over 50 databases and VLDB across multiple data centres.
- Assisted senior DBA in gathering business requirements and translating them into actionable tasks.
- Managed over 50 databases and VLDB across multiple data centres.
- Involved in technical decisions for business requirements, interaction with business analysts, client team, development team, capacity planning and upgrading of SQL Servers.
- Participated in migrating SQL data from on prem to Azure SQL Database.
- Participated in setting up and maintaining high availability and disaster recovery solutions and large-scale database migrations from SQL Server 2005 to SQL Server 2012R2 and 2014/2016.
- Performed physical and logical data modelling for databases of varied sizes including VLDBs.
- Participated in maintaining two different databases: Read-only reporting database and disaster recovery databases.
- Performed functions like granting and revoking permissions for security tasks.
- Involved in auditing and performing the transactions to database and resolving issues with PerfMon and SQL profiler and also utilized NetMon for monitoring and performing network throughput issues.
Education
Master of Science - Natural Sciences (in View)
Kingdom College of Natural Health
Guam11.2027
Bachelor of Science in Nursing - Nursing (in View)
Ideal Professional Insitute
Miami Beach, FL11.2026
Associate Degree in Nursing - Nursing
Ideal Professional Institute
Miami Beach, FL12.2021
Bachelor of Science - Data Management
National Open University of Nigeria
Nigeria09.2008
Skills
- Inpatient/Outpatient workflow processes
- ASAP (Emergency Room) workflow processes
- Multiple Epic module proficiency
- High Availability & Disaster Recovery
- Database Backup & Restore
- Analytical thinking & Ability to learn new software's
- Database management & Upgrades& Migrations
- Training/LMS development
- Ticketing systems & Documentation
- Teamwork and collaboration & Client Relations
- Multitasking Abilities
Certification
- Certified Epic ASAP Analyst
- PMP - Project Management Professional - PMI
- Microsoft Certified, Azure Database Administrator Associate - Microsoft
- Microsoft Certified, Azure Data Engineer Associate - Microsoft
- Six Sigma Green Belt Certification (CSSGB) - American Society for Quality
Interests
Timeline
Clinical Service Desk Analyst
HCTec
05.2022 - Current
Epic Go-Live Consultant
Ellit Groups
01.2020 - 04.2022
Implementation Specialist
PCP
02.2018 - 04.2020
SQL Server Database Administrator
Tekypro
03.2014 - 09.2019
- Certified Epic ASAP Analyst
- PMP - Project Management Professional - PMI
- Microsoft Certified, Azure Database Administrator Associate - Microsoft
- Microsoft Certified, Azure Data Engineer Associate - Microsoft
- Six Sigma Green Belt Certification (CSSGB) - American Society for Quality
Master of Science - Natural Sciences (in View)
Kingdom College of Natural Health
Bachelor of Science in Nursing - Nursing (in View)
Ideal Professional Insitute
Associate Degree in Nursing - Nursing
Ideal Professional Institute
Bachelor of Science - Data Management
National Open University of Nigeria
Similar Profiles
Keon BradsherKeon Bradsher
Desk Analyst II at HCTecDesk Analyst II at HCTec
Gerry MyersGerry Myers
IT Support Analyst at HCTecIT Support Analyst at HCTec
Matthew TichenorMatthew Tichenor
Escalation Desk Analyst at HCTecEscalation Desk Analyst at HCTec