Chioma Obiukwu

● Managed 12-person team of business process consultants.

● Conduct different levels of testing including functional, user acceptance, integration and performance to verify the client's needs are met

● Lead and conducted in-depth analysis of business performance versus business goals.

● Managed and supported business risk and worked to develop and implement strategic solutions.

● Excellent communication and collaboration skills. The ability to speak knowledgeably with members of both the business and technical teams.

● Coordinate communication between the various departments to ensure awareness and approval for releases, enhancement, defects and any other changes that impact the various environments that we support.

● Collaborates with cross-functional team, including developers, software architects and services, to propose system solutions

● Primary functional liaison throughout the software development lifecycle with the technology team

● Experience working with Agile/SCRUM writing user stories and following the development process through user story acceptance

● Experience with User Experience and User Interface Design Process and Documentation

● Experience in facilitating the elicitation and evaluation of business requirements for delivering new or enhanced software systems, and measuring the success of the associated initiatives

● Lead agile business requirement gathering sessions and design sessions with users in workshop settings.

● Leads a team of analysts and tracks requirement deliverables, breaks down work and delegates tasks among analyst team members, organizes and defines project plans related to requirement activities, and communicates requirement status to project leadership.

● Creating test plans, test cases, Unit testing, and peer review.

● Maintaining and applying documentation best practice policies, procedures, and processes throughout the ServiceNow implementation process.

● Collaborate with Process/Service Owners and other leaders in a strategic advisory capacity to design and mature existing processes for IT and Business Services & align with the ServiceNow platform.

● Discovering, synthesizing, and analyzing information from a variety of tools, applications, and documentation.

● Worked closely with stakeholders to develop specifications for data integration across multiple enterprise-level systems.

● Gathering requirements using Jira and ServiceNow Agile 2.0 in creating stories.

● Worked on enhancing Incident Management, Problem Management, Change management, Knowledge Management, Asset Management, CMDB, and ServiceNow reporting utilizing the ITIL process.

● Attending daily scrum meetings and sometimes leading the stand-ups to tackle any impediments that could hinder the process of the project.

● Aligning the designed and delivered solutions with the needs of the organization.

● Enabling change by defining the client's needs and describing recommended solutions that deliver value.

● Worked with cross-functional teams to translate business requirements and technical directions into user stories on agile projects.

● Liaised between business and technical personnel to ensure a mutual understanding of processes and applications.

● Provided input into developing and modifying systems to meet client needs and develop business Analyze client's business requirements and processes through document analysis, interviews, workshops, and workflow analysis.

● Worked closely with stakeholders to understand their Business Processes, including current state and the desired "to-be" state and documentation of requirements and conceptual design from which application and solutions are developed.

● Assist in managing user story backlog and helping product owners to prioritize user stories for each release. ● Driving change, devising strategies, and facilitating stakeholder collaboration.

● Participate in creating test plans, test cases, Unit testing, and peer review.

● Develop as-is and to-be business process flows, and data models required by the department methodology for new system development or for process redesign

● Manage and prioritize a backlog of user stories.