Grant Huiras
Austin
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Desktop Support Technician
Tesla Motors Inc.
11.2022 - Current
- Streamlined IT processes by implementing effective troubleshooting techniques for common problems.
- Utilized AD & Azure for 2FA enrollment assistance.
- Provide technical support for all Tesla software & hardware.
- Utilized SCCM & AD for managing user groups and passwords.
- Configure and image new hire equipment with Tesla's software and configuration policies.
- Help users with technical difficulties at the walkup answer bar.
- Organize and track stocked hardware requested through ticketing systems.
- Assist users in obtaining correct software licenses for their job tasks.
- Support the Desktop Engineering team in coding/scripting for automated tasks deployed to specific users/groups in the macOS/JAMF environment.
- Aid the Desktop Engineering team in configuring macOS and JAMF policies.
Process Technician / Production Associate
Tesla Motors Inc.
12.2021 - 09.2022
- As a Process Technician, I used the high-level FANUC robot system to cut and trim castings.
- Troubleshooting FANUC systems and various PLC programs used to calibrate plasma trimmings.
- Oversaw inspections on Model Y Castings that were freshly pressed off the IDRA system.
- Trained new associates every week and assist in creating work schedules.
Manufacturing Technical Specialist
Samsung Austoin Semiconductor
12.2020 - 11.2021
- Reduced downtime by proactively identifying potential network problems and implementing corrective measures.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Used in-house software to locate and transport microchips in a sealed fabrication room.
Education
Bachelor of Science - Computer Science And Programming
Austin Community College
Austin, TX05.2025
Associate of Arts - Graphic Design & Web Development
The Art Institute of Austin
Austin, Texas08.2020
No Degree - Full-Stack Development Certification
The University of Texas
Austin, Texas04.2022
Skills
- JAMF Pro, Intune, Active Directory, SCCM
- AppleScript, bash/shell, Python, PLC, Ruby, HTML, CSS, Javascript, C
- Tropoubleshooting macOS (Monterey, Ventura, Sonoma), Windows 10/11, Linux, iOS/iPadOS, Android
- Crowdstrike, Gatekeeper
- Confluence, Jira, Service Now
- Adobe Creative Cloud, iCloud
- Git
- Microsoft 365
Accomplishments
Eagle Scout Rank, Boy Scouts of America, 2017
Certification
CompTIA A+ 2022
JAMF 000-200 2022
Google IT Support 2021
Timeline
Desktop Support Technician
Tesla Motors Inc.
11.2022 - Current
Process Technician / Production Associate
Tesla Motors Inc.
12.2021 - 09.2022
Manufacturing Technical Specialist
Samsung Austoin Semiconductor
12.2020 - 11.2021
Bachelor of Science - Computer Science And Programming
Austin Community College
Associate of Arts - Graphic Design & Web Development
The Art Institute of Austin
No Degree - Full-Stack Development Certification
The University of Texas
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