Raheem Zadran
Elmont,NY
Overview
11
11
years of professional experience
Work History
Desktop Support Technician
CUNY Advanced Science Research Center
New York, NY
10.2022 - Current
- Supported directors and senior leadership with white-glove VIP assistance.
- Provided on-site support for desktop hardware, peripherals, and printers to resolve user issues quickly.
- Managed user network accounts and computer endpoints in Active Directory.
- Administered user CUNYfirst accounts in CoreView.
- Supported OS imaging and deployment through MDT and Jamf for Apple devices.
- Deployed and logged Cisco IP phones for staff and faculty.
- Organized and tracked IT equipment inventory for sorting, tracking, and management.
- Trained new hires on job duties and company policies for smooth onboarding.
- Performed quarterly audit documentation for limited TeamViewer license accounts.
- Managed and set up network generic lab accounts for various lab groups.
IT Support Specialist Intern
New York City Department of Education
New York, NY
09.2021 - 09.2022
- Assisted in the setup of new computer equipment in classrooms and offices
- Troubleshot hardware and software problems
- Configured wireless devices to access the DOE network onsite
- Ensured that LCD projectors, smartboard, and other related audio/video equipment are functioning
- Managed classroom servers and tracked technology equipment inventory
- Monitored equipment and coordinated with Help Center for timely repairs
- Supported faculty in utilizing technology equipment to enhance classroom engagement
- Set up and maintained all video and audio equipment during school events
College Assistant
Ursula C. Schwerin Library
Brooklyn, NY
01.2020 - 01.2022
- Provided tech support for MAC and PC workstations, printers, and AV equipment in Multimedia Resource Center, enhancing user experience for students and staff
- Assisted with setup of AV equipment in meeting rooms for incoming classes, ensuring seamless presentations and learning experiences
- Collaborated on projects with Multimedia Librarians and IT Associates to support resource management and service delivery
- Submitted support tickets to IT Associates on various computer issues that students experience
Computer Lab Assistant
West End Building Computer Lab
Brooklyn, NY
09.2018 - 05.2019
- Managed lab computer access for hundreds of students daily using Lab Track software
- Troubleshot and resolved computer and printer issues to ensure smooth lab operations
- Addressed general and technical inquiries from students, enhancing their lab experience
- Scanned student ID cards for using the computers
- Answered and redirected phone calls to lab personnel
College Assistant
Academic Computing Center
Bayside, NY
09.2015 - 08.2018
- Maintained computer systems and multi-function printers in student lab of 67 PCs and 5 iMacs to support academic activities
- Provided technical assistance for various hardware and software to students using the lab
- Upkeep lab computers to ensure optimal functionality for student projects
- Logged student lab access to track usage patterns and inform resource allocation
Education
Bachelor of Technology - Computer Systems Technology (Concentration, IT Operations)
New York City College of Technology, CUNY
Brooklyn, NY06-2022
Skills
- Software Applications: Microsoft Office, Zoom, Teams, Adobe Creative Cloud Suite
- Directory & Identity Management: Active Directory, Core View, Jamf
- Operating Systems: Windows, MacOS, Android, iOS
- Ticketing & Remote Tools: ServiceNow, , AnyDesk, SCCM
- Networking: TCP/IP, DNS, DHCP, VPN, Wi-Fi troubleshooting
- Security: Cortex XDR, Malware Bytes, Multi-Factor Authentication (MFA)
Timeline
Desktop Support Technician
CUNY Advanced Science Research Center
10.2022 - Current
IT Support Specialist Intern
New York City Department of Education
09.2021 - 09.2022
College Assistant
Ursula C. Schwerin Library
01.2020 - 01.2022
Computer Lab Assistant
West End Building Computer Lab
09.2018 - 05.2019
College Assistant
Academic Computing Center
09.2015 - 08.2018
Bachelor of Technology - Computer Systems Technology (Concentration, IT Operations)
New York City College of Technology, CUNY