Work History
Education
Skills
Timeline
DANIEL MCBRIDE

DANIEL MCBRIDE

Englewood,NJ

Work History

IT Administration/Support Specialist

Ralph Lauren
09.2024 - 12.2024
  • Supported user population in the post migration transition from Zoom Meetings to M/S Teams.
  • Conducted ad hoc and set piece demonstrations of practical skills and functions of Teams.
  • Maintained active ticketing systems (ServiceNow & Datto AutoTask).

IT Migration/Support Specialist

Empire State Development Corporation
03.2024 - 06.2024
  • Assisted all staff via phone, email, and ticketing portal (ServiceNow) in a courteous and efficient manner.
  • Maintained helpdesk coverage; followed-up; and managed daily tickets assigned.
  • Maintained advance knowledge of ESD’s standardized software applications to assist in problem resolution and needs assessment.
  • Supported end-users with remote access on desktops/laptops and mobile devices across platforms.
  • Knowledgeable in VDI (Virtual Desktop Infrastructure).
  • Extensive experience with troubleshooting Microsoft Teams
  • Prepared SOPs and user instructions as needed.
  • Trained and conducted new-user orientations on both hardware and software as requested.
  • Point person for all mobile and wireless devices including set-up, deployment, and user support.

IT Administration/Support Specialist

Port Authority of NY/NJ
10.2022 - 03.2023
  • Responsible for the implementation of migration and upgrading of large departmental segments of existing and new IT digital components to improve scalability and performance. Gathered and analyzed data to diagnose problems with computer systems.
  • Changed configurations, settings and permissions to fix computer issues.
  • Coordinated the logistics and setup of new hires computer needs and equipment during the on boarding process.
  • Installed new software and hardware drivers and updating existing ones as needed.
  • Updated employees on the status of their service requests.

Support Level 3 IT Specialist

GETINGE
02.2020 - 05.2022
  • Managed/Resolved multiple digital user related issues using ServiceNow ticketing system escalated from the Service Desk level.
  • Using SCCM/USMT protocols – Provisioned/Deployed PCs for new hires and performed O/S Upgrades/Replacements and Data migration for existing users.
  • Administrated Active Directory for 5000+ user population.
  • Worked with onsite AV techs in establishing repeatable hybrid ‘set piece’ meeting scenarios for emerging remote meeting response requirements due to Covid employee home isolation.

Support Specialist

RALPH LAUREN
07.2019 - 01.2020
  • Provided first and second level implementation/support for OS/Software/Data migration & device replacement from Windows 7 to Windows 10 using SCCM/USMT protocols.
  • Participated in device collection, replacement, configuration and upgrade of client’s endpoint devices.
  • Ensured all steps for a successful upgrade of multiple laptop/desktop units (1200 +).
  • Worked with users to ensure checklist items are completed and the deployment is issue-free.
  • Responsible for receipt, configuration and delivery of all new equipment needed for the project.
  • Administrated and troubleshot for Zoom in the new Microsoft Surface environment.
  • Follow-up with training of new features/functions of OS and O365 platform. Emphasis on Microsoft Productivity suite (Word, Excel, Teams, PowerPoint) and Adobe Creativity Suite (Illustrator, InDesign).

Support Specialist – Cisco VoIP/Webex

TENFOUR
03.2018 - 07.2019
  • Provided support for roll-out of Cisco VoIP telephony system for Wakefern ShopRite sites in metropolitan NY/NJ/MD region. Focus on the 7800 & 8800 Series phone units as well as Webex support & training for management and executive level personnel. In addition, coordinate the on-site deployment of units/software (Jabber) and liaise with Management to optimize user adoption.

Support Specialist

BMW
09.2016 - 12.2017
  • Using SCCM/USMT protocols – Provisioned/Deployed PCs for new hires and performed Upgrade/Data migration for existing users.
  • Provided all necessary hardware and software support / configuration on site using the ServiceNow ticketing system and follow up with need-specific training.

ERP Support Specialist

THE BAUMAN GROUP
03.2016 - 08.2016
  • Chosen as one of 109 Training Specialists throughout the East Coast to deliver targeted module presentations of proprietary ERP software as well as on site support.
  • Supported proprietary POS system.
  • Provided support on an as needed basis as a follow-up to initial training.
  • Motivated employees to embrace new software, resulting in reduced waste and 15% increase in profitability.

IT Support

HOOK, SMITH & MEYER
05.2009 - 12.2014
  • Provided primary on and off-site support to all employees ranging from MS Office issues to Blackberry integration and connectivity.
  • Effectively troubleshot Zoom for all users
  • Charged with equipment purchases relating to servers, desktops and wireless devices due to expertise and negotiation skills; secured savings of 20% on overall IT budget.

IT Director

McBRIDE ENTERPRISES/McBRIDE AGENCY
03.1997 - 10.2013
  • Served as technical expert for all end-user support and training on various software applications, including, but not limited to, MS Word, Excel, Outlook, PowerPoint, Access, Project, Salesforce, Top Producer and Dynamix.
  • Served as Project Lead over multiple infrastructure projects (managed 15+ technicians).
  • Consulted on IT expenditure on short/long-term resource planning and produced cost savings analysis.
  • Project managed the delivery and maintenance of organization’s property website acting as intermediary.
  • Integrated CRM software (Top Producer, Salesforce, Dynamix) to Brokers and Agents iPhones/Androids and provided direct support for all related issues.

IT Support, Database Consultant

WALDEN-MOTT
02.1996 - 02.1997
  • Increased sales, revenues and overall profitability significantly by training key personnel in productivity packages.
  • Digitized the companies’ quarterly catalog, which revitalized their main offering and ensured their continuity.
  • Streamlined payroll via cross training staff in software use.

COMPUTER TRAINER / TRAINING SUPERVISOR

NEW HORIZONS
06.1992 - 12.1995
  • Microsoft Certified Trainer (MCT) Windows OS, M/S Office Productivity Suite-Word, Excel, PowerPoint, Outlook. Access & Project.

COMPUTER TRAINER

PROFESSIONAL DEVELOPMENT GROUP
05.1988 - 03.1992

CERTIFIED REPRESENTATIVE

FIDELITY Investments
11.1985 - 02.1988
  • Series 6, 63 & 64 Certified

Education

Bachelor of Arts - History & Philosophy (Double Major)

College of the Holy Cross, Worcester, MA

Skills

  • Experienced, accomplished end user support specialist with project management experience in both hardware and software support projects Proven ability as a business enabler using bespoke IT solutions to enhance organizational efficiency and profitability In-depth experience designing / delivering company-wide training, server, network and workstation roll-out and maintenance, security implementation, IT procurement and consultancy In depth experience with infrastructure migration with multiple clients and corporate environments
  • Strong background / experience in L1, L2 & L3 End User support
  • Microsoft Server 2003, 2008, 2012, 2016, 2019, 2022 administration/support
  • Full competence with service ticketing systems (ZenDesk, ServiceNow, Remedy)
  • Microsoft OS SME (Windows 95, 98, XP, Vista, 7, 10, 11)
  • Mobile Device Configuration - (iPhones, Androids)
  • Cisco VoIP & Webex Deployment - Adobe Captivate, Acrobat
  • Software/System/Data Migration
  • Technical Writing
  • Project Management
  • Collaborative Systems (Webex, Azure, Adobe Creative Cloud, M/S Teams, Share Point, Zoom)
  • Microsoft Office Suite SME

Timeline

IT Administration/Support Specialist - Ralph Lauren
09.2024 - 12.2024
IT Migration/Support Specialist - Empire State Development Corporation
03.2024 - 06.2024
IT Administration/Support Specialist - Port Authority of NY/NJ
10.2022 - 03.2023
Support Level 3 IT Specialist - GETINGE
02.2020 - 05.2022
Support Specialist - RALPH LAUREN
07.2019 - 01.2020
Support Specialist – Cisco VoIP/Webex - TENFOUR
03.2018 - 07.2019
Support Specialist - BMW
09.2016 - 12.2017
ERP Support Specialist - THE BAUMAN GROUP
03.2016 - 08.2016
IT Support - HOOK, SMITH & MEYER
05.2009 - 12.2014
IT Director - McBRIDE ENTERPRISES/McBRIDE AGENCY
03.1997 - 10.2013
IT Support, Database Consultant - WALDEN-MOTT
02.1996 - 02.1997
COMPUTER TRAINER / TRAINING SUPERVISOR - NEW HORIZONS
06.1992 - 12.1995
COMPUTER TRAINER - PROFESSIONAL DEVELOPMENT GROUP
05.1988 - 03.1992
CERTIFIED REPRESENTATIVE - FIDELITY Investments
11.1985 - 02.1988
College of the Holy Cross - Bachelor of Arts, History & Philosophy (Double Major)

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DANIEL MCBRIDE