Chip Halstead
Charleston
Summary
Versatile and dynamic professional with a proven track record at XPO Logistics, adept in freight handling and demonstrating exceptional teamwork and collaboration. Increased efficiency through innovative techniques and maintained high standards under pressure. Skilled in crisis management and communication, ensuring safety and satisfaction across roles.
Overview
24
24
years of professional experience
Work History
Dock Worker
XPO Logistics
05.2018 - 02.2025
- Upheld high-quality standards for all handled goods while meeting strict deadlines in a fast-paced work environment.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Increased efficiency in loading and unloading cargo by utilizing proper equipment and techniques.
- Reduced risks of damage to cargo through careful handling and adherence to best practices in packaging and palletizing.
- Expedited shipment processing by accurately documenting cargo details, including weight, dimensions, and potential hazards.
- Pitched in to assist in other dock-related tasks to complete work on time and running smoothly.
Behavioral Health Technician
Highland Hospital
03.2013 - 05.2018
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
Public Relations Assistant
Kanawha County Sheriff's Department
01.2005 - 01.2012
- Resolved complaints to maintain customer satisfaction.
- Developed key messaging documents for clients to guide consistent communications across all channels.
- Worked closely with business partners to develop consistent messaging across platforms and departments.
- Handled crisis communications situations delicately preserving company reputation minimizing negative impact.
- Assisted during high telephone volumes and customer escalations.
Customer Service Representative
Telespectrum
01.2001 - 01.2005
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Applied Science
West Virginia State
Institute, West VirginiaHigh School Diploma -
Fairhaven Christian School
Charleston, WV05.2001
Skills
- Loading and unloading
- Freight handling
- Mechanical aptitude
- Warehouse safety
- Dock equipment operation
- Workplace cleanliness
- Hazardous materials handling
- Decision-making
- Pallet jack operation
- Teamwork and collaboration
- Problem-solving
Timeline
Dock Worker
XPO Logistics
05.2018 - 02.2025
Behavioral Health Technician
Highland Hospital
03.2013 - 05.2018
Public Relations Assistant
Kanawha County Sheriff's Department
01.2005 - 01.2012
Customer Service Representative
Telespectrum
01.2001 - 01.2005
Applied Science
West Virginia State
High School Diploma -
Fairhaven Christian School
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