Chiquaya Matthews
Baltimore,Maryland
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally.
Overview
24
24
years of professional experience
Work History
Security Officer
University Of Maryland Medical Center
09.2012 - Current
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Reported suspicious activities and persons to law enforcement.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Responded quickly to emergency situations to assess and deflect issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked and verified photo identification prior to granting facility access.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Monitored CCTV cameras and alarm systems for security breaches.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Loss Prevention Officer
Inner Harbor Marriott Hotel
06.2005 - 09.2012
- Trained all new executives and asset protection personnel.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Developed and implemented procedures to reduce risk of shoplifting and other loss prevention related issues.
- Attentively monitored surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Investigated and documented thefts and suspicious activity to improve issue prevention.
- Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
- Observed video surveillance systems for prompt emergency response.
- Trained personnel on security best practices, protocols and procedures.
- Worked with clients and risk management specialists to provide meaningful solutions that met client needs.
- Monitored surveillance cameras and alarm systems to detect suspicious activity.
- Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
- Completed incident reports and activity logs for accurate, current records.
- Interviewed suspects, customers and witnesses to obtain helpful information and statements.
- Liaised with law enforcement and security personnel in issue investigation.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
Customer Service Representative
Walmart
08.1999 - 06.2005
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Created and maintained detailed database to develop promotional sales.
- Investigated and resolved accounting, service and delivery concerns.
- Promptly responded to inquiries and requests from prospective customers.
- Answered constant flow of customer calls with minimal wait times.
- Trained new personnel regarding company operations, policies and services.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled customer inquiries and suggestions courteously and professionally.
Education
High School Diploma -
Edmondson Westside High School
Baltimore, MD06.1997
Skills
- Data Logging
- Maintenance Requirements
- Legible Report Writing
- Attentive and Observant
- Monitor CCTV
- Emergency Preparedness
- CPR Certified
- Reading Comprehension
- Surveillance
- Investigate Incidents
- Intruder Response and Removal
- Shift Work
- Dispatching
- Employee and Visitor Screening
- Safety and Security
- Detailed Activity Logs
- Report Writing
Timeline
Security Officer
University Of Maryland Medical Center
09.2012 - Current
Loss Prevention Officer
Inner Harbor Marriott Hotel
06.2005 - 09.2012
Customer Service Representative
Walmart
08.1999 - 06.2005
High School Diploma -
Edmondson Westside High School
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