Chiquiera Brunston
Malden,Missouri
Summary
I'm a result driven professional with many years of progressive experience in all aspects of business operation which includes customer service, administration, electronic database management, medical coding and electronic patient charting. My diverse skills include integrating customer service and technical requirements to provide the best possible service to all stakeholders. I manage difficult customer service crisis and provide solutions that not only provide resolution but also trust to clients. With my strengths in teamwork, self-stater, multitasking, honesty and problem solving. I am ensured to have commitment to the team and ensure dignity and respect to everyone.
Overview
2
2
years of professional experience
Work History
Nursing Assistant
Malden Nursing Center
Malden, MO
03.2023 - Current
- Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
- Maintained and processed patient files
- Confirmed scheduled appointments
- Sterilized medical equipment after each procedure
- Educated patients about medications, procedures, and physician's instructions
- Collaborated with stakeholders to admit patients to hospitals or transfer patients.
- Managed electronic health record quality assurance processes by organizing and handling request for medical records and charts.
Health Benefits Specialist
Family Support Division
Kennett, MO
08.2021 - 03.2023
- Reviewed and processed health benefit claims to ensure accuracy of information.
- Researched medical claims inquiries from providers, employers, and members for resolution.
- Analyzed customer feedback related to health benefits services to identify areas needing improvement.
- Strong organizational skills with the ablity to communicate via writing and oral.
- Type 60+words per minute
- Quick learner and very detailed orinated
- Insurance billing
- Customer Service
- Expert using multi line operations
Education
High School Diploma -
Malden R-1 School District
Malden, MO05.2012
Skills
- Patient Care and Safety
- Appointment Scheduling
- Patient Assessment
- Wound Care
- Basic Life Support
- Data Collection
- Health Education
- HIPAA Compliance
- Patient Evaluations
- Patient Assessments
- Quality Assurance
- Medication Administration
- Performing Patient Intakes
- Calm Under Stress
- Crisis Prevention Intervention (CPI)
- Medical Terminology Knowledge
- Patient Care Quality
- Responding to Emergencies
- Customer Relations
- Eligibility Determinations
- Strategic Planning Advice
- Educating Consumers
- Compliance Reporting
- Attention to Detail
- Technical Support
- Customer Service
- MS Office Proficiency
- Scheduling
- Positive and Professional
- Proofreading
- Quality Control
- Document Scanning
- Index/scan
References
Aylisa Leshay (573)714-6262 co-worker
Aylexus Leshay (573)281-0569 co-worker
Josura Wells (573)217-5809
Timeline
Nursing Assistant
Malden Nursing Center
03.2023 - Current
Health Benefits Specialist
Family Support Division
08.2021 - 03.2023
High School Diploma -
Malden R-1 School District