Chiquita Jones
Richmond,VA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Customer Service Manager
Honeywell
06.2023 - Current
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
Customer Service Representative
Airbnb
01.2020 - 01.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Care Representative
GEICO
03.2018 - 09.2022
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Contributed to team success, consistently achieving call center performance metrics.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Managed high call volume with exceptional professionalism and efficiency.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
Education
Associate Of General Studies - Social And Philosophical Foundations of Education
Armstrong High School
Richmond, VA06.1999
Skills
- Report Preparation
- Information Security
- Talent Development
- Service Delivery Optimization
- Call Center Operations
- Staffing Coordination
- Audit Support
- Call Monitoring
Timeline
Customer Service Manager
Honeywell
06.2023 - Current
Customer Service Representative
Airbnb
01.2020 - 01.2023
Customer Care Representative
GEICO
03.2018 - 09.2022
Associate Of General Studies - Social And Philosophical Foundations of Education
Armstrong High School
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