Chiquita Robinson
Fort Worth
Summary
Team-oriented Employee Trainer with substantial background in training and development. Skilled at identifying training needs and creating customized training solutions for different learners and groups. Proven track record of developing and implementing successful training strategies, utilizing both traditional and digital methods. Strong interpersonal skills and dedicated to establishing positive relationships with employees and stakeholders.
Overview
18
18
years of professional experience
Work History
Health Plan Specialist
American Postal Workers Union, AFL-CIO
01.2022 - Current
- Answer inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Educate clients about health insurance coverage options, benefits and costs.
- Respond to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
- Provide comprehensive customer service to drive client satisfaction.
Mail Processing Clerk
United States Postal Service, USPS
08.2005 - Current
- On the job instructor
- Process incoming and outgoing mail and packages according to established procedures.
- Assist with onboarding of new employees.
- Use automated mail processing equipment to sort and collate mail.
- Proved successful working within tight deadlines and a fast-paced environment.
- Load letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Sort and place mail with high levels of accuracy.
- Process and organize incoming mail for distribution to appropriate departments.
- Label mail trays and equipment with clear, correct information to reduce mailing errors.
- Maintain accurate records of incoming and outgoing mail for reliable reference.
- Set up automated mail-processing systems to maintain smooth sorting operations.
Education
Masters - Business Management
University of Phoenix
Tempe, AZ10.2023
Bachelor Of Business - Business
University of Phoenix
Tempe, AZ06.2022
Skills
- Health Insurance Industry Knowledge
- Insurance Recommendation
- Active Listening
- Customer Experience
- Critical Thinking
- Constructive Feedback
- Marketing Strategy Development
- Data Accuracy
- Problem-Solving Skills
- Verbal Communication
- Distribution Services
- Loading and Unloading
- Post Office Operations
- Sorting Procedures
- Federal Guideline Proficiency
- Federal Laws
- Team Collaboration
- Postal Service and Product Expertise
- Mail Delivery
- Regulatory Compliance
Timeline
Health Plan Specialist
American Postal Workers Union, AFL-CIO
01.2022 - Current
Mail Processing Clerk
United States Postal Service, USPS
08.2005 - Current
Masters - Business Management
University of Phoenix
Bachelor Of Business - Business
University of Phoenix
Similar Profiles
Robert LopezRobert Lopez
Union Steward at American Postal Workers Union, AFL-CIOUnion Steward at American Postal Workers Union, AFL-CIO
Sharon AluqdahSharon Aluqdah
President, Vice President, Director, Chief Steward at American Postal Workers Union, AFL-CIOPresident, Vice President, Director, Chief Steward at American Postal Workers Union, AFL-CIO
MARQUES OWENSMARQUES OWENS
Human Resources Administrator at American Postal Workers Union, AFL-CIOHuman Resources Administrator at American Postal Workers Union, AFL-CIO