Summary
Overview
Work History
Education
Skills
Timeline
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Chiquita Smith

Indianola,MS

Summary

Dynamic retail professional with extensive experience at Dollar General, excelling in customer service and problem-solving. Proven track record in enhancing store performance through strategic merchandising and effective employee scheduling. Skilled in training new hires and fostering a collaborative team environment, leading to increased customer satisfaction and sales growth.

Overview

13
13
years of professional experience

Work History

Assistant Store Manager

Dollar General
04.2021 - 12.2024
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Assisted in recruiting, hiring and training of team members.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.

Key Carrier

Dollar General
10.2016 - 03.2017
  • Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
  • Boosted sales performance with consistent promotion of products and services to customers during transactions.
  • Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members.
  • Ensured compliance with company policies by overseeing daily cash handling processes, minimizing errors or discrepancies.
  • Contributed to a culture of safety by adhering to all established guidelines and procedures, minimizing the occurrence of workplace accidents.
  • Improved team productivity through effective delegation of tasks to staff members based on their skills and strengths.
  • Maintained a clean and organized store environment, contributing to a positive atmosphere for both employees and customers.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Marked-down clearance items and relocated merchandise to proper store areas.

Cashier Team Lead

Walmart
06.2012 - 02.2013
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Restocked and organized merchandise in front lanes.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

GED -

Thomas E Shaw
Clarksdale, MS
05.2016

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Scheduling
  • Decision-making
  • New hire training
  • Employee scheduling

Timeline

Assistant Store Manager

Dollar General
04.2021 - 12.2024

Key Carrier

Dollar General
10.2016 - 03.2017

Cashier Team Lead

Walmart
06.2012 - 02.2013

GED -

Thomas E Shaw

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Chiquita Smith