Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chiquita Sanders

Selma,AL

Summary

Responsible, dependable, and self-motivated individual with strong knowledge of office administration, budgeting/accounting, human resources for day-to-day operations. In-depth understanding of the importance of customer service. While maintaining highly organized data entry and file management. Skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Program Assistant II- Federal Programs

Selma City School District
10.2023 - Current
  • Demonstrate and possess high ethical standards and accountability to ensure compliance with federal school financial guidelines
  • Maintains financial records for federal fundings maintaining a systematic set of records for all financial transactions using software such as McAleer /NexGen/DFSphere Workflow
  • Performs accounts payable duties such as: the issuance of purchase orders, accurate coding of general ledger numbers to ensure proper posting and paying of invoices to vendors
  • Monitors account balances and financial activity to ensure allocations are accurate, expenses are within budget limits and the fiscal practices and procedures are followed
  • Delivering top-notch administrative support to the office promoting excellence in office operations and customer service to vendors.

Program Assistant I-Human Resources

Selma City School District
07.2022 - 10.2023
  • Managed both digital and physical filing systems for retrieved documents as required
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database
  • Answered and redirected incoming phone calls for office
  • Screened applicant resumes and coordinated both phone and in-person interviews
  • Delivered friendly assistance with new hires throughout interviewing and hiring process
  • Created and completed personnel action forms for hires, terminations, title changes and terminations
  • Scheduled appointments for human resources staff
  • Processed employee termination paperwork at direction of supervisory staff
  • Responded to employee inquiries regarding HR topics as well as teacher certifications according to ALSDE requirements
  • Scheduled and coordinated interviews between hiring managers and potential candidates
  • Participated in recruitment and selection process for new hires
  • Created job descriptions on websites for vacant jobs
  • Aided staff with employee performance review paperwork and documentation
  • Converted employee status from temporary to permanent
  • Participated in job fairs to recruit new talent.

Switchboard Operator

Vaughan Regional Medical Center
02.2021 - 02.2022
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department
  • Answered calls and engaged customers with friendly, professional demeanor
  • Announced important information and emergency notifications over PA system
  • Trained and mentored new PBX operations employees
  • Documented messages and forwarded to correct individual(s)
  • Answered constant flow of customer calls with minimal wait times
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Human Resources Coordinator

Seoyon E-Hwa Interior Systems Manufacturing
02.2019 - 07.2022
  • Supported HR functions with emphasis on record keeping, data entry, and general HR tasks
  • Assisted with recruitment process by posting job ads, working with temporary staffing agencies, scheduling interviews, assisting in interview process and drafting offer letters
  • Maintained human resources information system and kept employee files up to date and accurate
  • Completed background and reference checks to facilitate hiring and onboarding of employees
  • Reviewed human resources paperwork for accuracy and completeness
  • Handled employee inquiries and complaints regarding policy and benefits issues
  • Conducted new employee onboarding and provided ongoing orientation training
  • Completed employee employment verifications and unemployment paperwork prior to hire or termination
  • Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping
  • Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.

Customer Service Representative

Alabama Power
08.2008 - 08.2018
  • Handled customer inquiries and suggestions courteously and professionally
  • Balancing of cash drawer and deposits of daily collections
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Updated account information to maintain customer records
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns with electric bill usage
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services while creating a welcoming and positive experience
  • Dispatched orders to field representatives to connect/disconnect or maintenance orders for customers
  • Presented safety presentations to local scholars on how to play it same around electricity.

Education

High School Diploma -

Selma High School
Selma, AL

Bachelor of Science: Business Management -

University of Phoenix
Tempe, AZ
11.2023

No Degree - Human Resources Management

Ashford University
Phoenix, AZ
11.2021

Skills

  • Office Administration and Support
  • Customer Service
  • Confidential/Personnel Records Management
  • Multi-Line Phone Systems
  • Team Player
  • Active Listener
  • Critical Thinker
  • Effective Communication
  • Budgets
  • Coding
  • Accounting (Purchase Orders/Invoices)
  • Employment Laws
  • Employee Onboarding
  • Human Resource Management
  • Administrative Support
  • Complex Problem-Solving
  • Microsoft Word, Excel, PowerPoint and Google Docs

Certification

  • Human Resource Management, University of Phoenix, Tempe, AZ, 11/01/2020
  • State of Alabama Notary

Timeline

Program Assistant II- Federal Programs

Selma City School District
10.2023 - Current

Program Assistant I-Human Resources

Selma City School District
07.2022 - 10.2023

Switchboard Operator

Vaughan Regional Medical Center
02.2021 - 02.2022

Human Resources Coordinator

Seoyon E-Hwa Interior Systems Manufacturing
02.2019 - 07.2022

Customer Service Representative

Alabama Power
08.2008 - 08.2018

High School Diploma -

Selma High School

Bachelor of Science: Business Management -

University of Phoenix

No Degree - Human Resources Management

Ashford University

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Chiquita Sanders