John Harris
Moline,US
Summary
Dynamic leader and recent graduate with a solid foundation in human resources management, complemented by hands-on experience from academic projects and internships. Proven ability to guide teams, manage complex projects, and drive strategic objectives to successful completion. Expertise in developing efficient processes that uphold high standards while aligning efforts with organizational goals. Recognized for a collaborative approach and unwavering commitment to excellence, fostering a positive and productive work environment.
Overview
15
15
years of professional experience
Work History
Lead Mail Processing Clerk
USPS, United States Postal Service
12.2012 - Current
- Guide new staff in procedures, equipment, and safety for enhanced team performance.
- Assisted in onboarding new hires, fostering a supportive environment that improved team cohesion and operational effectiveness.
- Maintained accurate payroll records for 150 employees, enhancing financial integrity and ensuring compliance with company standards.
- Conduct payroll audits to resolve discrepancies, ensuring accurate employee compensation.
- Orchestrated efficient mail sorting processes, leading to faster delivery times and noticeably improved customer satisfaction.
- Analyzed workflow inefficiencies and implemented targeted improvements, achieving measurable gains in overall team productivity.
- Analyzed operational workflows, identifying bottlenecks that led to the implementation of strategies, yielding noticeable improvements in efficiency.
Account Manager
AT&T
01.2012 - 05.2014
- Managed 200+ accounts, ensuring timely communication and issue resolution.
- Collaborated with sales to identify upsell opportunities, expanding client base.
- Negotiated contracts, securing mutually beneficial agreements.
- Coordinated marketing campaigns, achieving measurable results for key accounts.
- Streamlined account management processes, enhancing client communication and leading to noticeable gains in client satisfaction.
- Orchestrated cross-departmental initiatives, ensuring cohesive project execution that strengthened relationships and improved service delivery.
- Analyzed client feedback to refine service offerings, resulting in marked improvements in client retention and loyalty.
- Analyzed market trends and client feedback, refining service offerings to achieve marked gains in customer loyalty and retention.
Accountant
Cook County Comptroller's Office
06.2010 - 12.2010
- Increased efficiency by streamlining accounting processes and implementing new financial software.
- Improved financial reporting accuracy through meticulous data analysis and reconciliation efforts.
- Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
- Reduced expenses by negotiating with over 50 vendors for better pricing and terms on services and supplies.
- Supported department objectives by participating in cross-functional projects with other departments as needed.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
10.2025
Associate of Arts - undefined
Black Hawk College
Moline, IL12.2021
Skills
- Operations
- Retail Sales
- Team Collaboration
- Budget Analysis
- Regulatory Compliance
- Payroll Administration
- Data Entry
- Financial Auditing
- Quality Assurance
- Account Management
- Training
- Time Management
- Variance Analysis
- Financial Reporting
- Process Improvement
- Marketing Strategy
- Workflow Optimization
- Contract Negotiation
- Team Leadership
- Client Retention
- Customer Satisfaction
- Organizational leadership
Timeline
Lead Mail Processing Clerk
USPS, United States Postal Service
12.2012 - Current
Account Manager
AT&T
01.2012 - 05.2014
Accountant
Cook County Comptroller's Office
06.2010 - 12.2010
Associate of Arts - undefined
Black Hawk College
Bachelor of Science - Business Administration
Southern New Hampshire University