Chiquitta Henderson
Milwaukee,WI
Summary
Experienced Collector bringing a competitive mentality and desire to exceed expectations. Knowledgeable about account reviews, follow-up procedures and problem solving.
Overview
25
25
years of professional experience
Work History
Caregiver
SDS Services
Wauwatosa , WI
11.2016 - Current
- Followed care plan and directions to administer medications.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Participated in team meetings regarding client progress or concerns raised by family members.
Bus Operator
Lakeside Buses of Wisconsin
Milwaukee , WI
06.2014 - 12.2021
- Provided safe and reliable transportation for passengers to their destinations.
- Answered customer inquiries regarding transit services, schedules, directions and transfers when necessary.
- Provided courteous customer service at all times while interacting with riders and colleagues alike.
Caregiver
New Health Services
Milwaukee , WI
06.2008 - 11.2016
- Supported bathing, dressing and personal care needs.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Improved patient outlook and daily living through compassionate care.
Collector 1 & 2
Washington Mutual
Milwaukee , WI
05.1999 - 06.2009
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Created repayment plans based on account holders' financial status and repayment abilities.
- Provided guidance and assistance to customers who were facing financial difficulties.
- Processed payments over phone and set up recurring drafts.
Education
High School Diploma -
Milwaukee Lutheran
Milwaukee05-1995
Skills
- Behavioral Management
- Care Plan Adherence
- Patient Assessments
- Billing and collections best practices
- Collections regulatory guidelines
- Account reviews
- Call center background
- Customer research
- Account Management
Timeline
Caregiver
SDS Services
11.2016 - Current
Bus Operator
Lakeside Buses of Wisconsin
06.2014 - 12.2021
Caregiver
New Health Services
06.2008 - 11.2016
Collector 1 & 2
Washington Mutual
05.1999 - 06.2009
High School Diploma -
Milwaukee Lutheran
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