Chiquitta Henderson
Milwaukee,WI
Summary
Experienced Collector bringing a competitive mentality and desire to exceed expectations. Knowledgeable about account reviews, follow-up procedures and problem solving.
Overview
25
25
years of professional experience
Work History
Caregiver
SDS Services
Wauwatosa, WI
11.2016 - Current
- Followed care plan and directions to administer medications.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Participated in team meetings regarding client progress or concerns raised by family members.
Bus Operator
Lakeside Buses of Wisconsin
Milwaukee, WI
06.2014 - 12.2021
- Provided safe and reliable transportation for passengers to their destinations.
- Answered customer inquiries regarding transit services, schedules, directions and transfers when necessary.
- Provided courteous customer service at all times while interacting with riders and colleagues alike.
Caregiver
New Health Services
Milwaukee, WI
06.2008 - 11.2016
- Supported bathing, dressing and personal care needs.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Improved patient outlook and daily living through compassionate care.
Collector 1 & 2
Washington Mutual
Milwaukee, WI
05.1999 - 06.2009
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Created repayment plans based on account holders' financial status and repayment abilities.
- Provided guidance and assistance to customers who were facing financial difficulties.
- Processed payments over phone and set up recurring drafts.
Education
High School Diploma -
Milwaukee Lutheran
Milwaukee05-1995
Skills
- Behavioral Management
- Care Plan Adherence
- Patient Assessments
- Billing and collections best practices
- Collections regulatory guidelines
- Account reviews
- Call center background
- Customer research
- Account Management
Timeline
Caregiver
SDS Services
11.2016 - Current
Bus Operator
Lakeside Buses of Wisconsin
06.2014 - 12.2021
Caregiver
New Health Services
06.2008 - 11.2016
Collector 1 & 2
Washington Mutual
05.1999 - 06.2009
High School Diploma -
Milwaukee Lutheran
Similar Profiles
Foster CampbellFoster Campbell
Construction Laborer at SDS ServicesConstruction Laborer at SDS Services
Cianna VillarrealCianna Villarreal
Care Giver at SDS ServicesCare Giver at SDS Services
Andrew MarkhamAndrew Markham
Commercial director at Shelton Development Services (SDS)Commercial director at Shelton Development Services (SDS)
Le Tasha BurkesLe Tasha Burkes
Front Desk Agent at The Ambassador HotelFront Desk Agent at The Ambassador Hotel
Sherry IrizarrySherry Irizarry
Park Ranger Lead at Milwaukee County ParksPark Ranger Lead at Milwaukee County Parks