CHIQUNNA MOORE
Dallas,TX
Summary
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 9 years of management performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Receiving Area Manager
Academy Sports
Jeffersonville, GA
02.2023 - 01.2024
- Manages a diverse workforce of 30 plus associates, including hiring, training, scheduling, evaluating, disciplining, and terminating
- Follows up on issue resolution by partnering with Inventory Control and Vendor Compliance departments
- Maintains the safety of the building and team members by following up with OSHA compliance.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed and motivated employees to be productive and engaged in work.
- Onboarded new employees with training and new hire documentation.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Operations Area manager
Amazon
Orlando, FL
10.2017 - 01.2023
- Continuous process improvement utilizing LEAN strategies
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Transformed underperforming teams into productive, profitable teams.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Effectively communicate with HR for support with associate activities and warehouse needs
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Utilize all tools for site WMS to optimize perfect customer fulfillments and provide opportunities to improve WMS effectiveness
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
Assistant General Manager
Courtyard By Marriott Jacksonville
Jacksonville, FL
05.2015 - 10.2017
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed strong working relationships with staff, fostering a positive work environment.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
Lean six sigma -
Six Sigma Global Instistute
High School diploma -
Hutching Career Academy
05.2007
Skills
- Operations Management
- Controlling Costs
- Relationship Building and Management
- Employee Scheduling
- Cross-Functional Collaboration
- Goals and Performance
- Brainstorming Ideas
- Staff Training
- Performance Management
- Team Development
- Customer Relationship Management
- Quality Assurance
- Recruitment and Hiring
- Process Improvement
- Conflict Resolution
- Inventory Control
- Problem Solving
- Time Management
- Staff Recruiting
Timeline
Receiving Area Manager
Academy Sports
02.2023 - 01.2024
Operations Area manager
Amazon
10.2017 - 01.2023
Assistant General Manager
Courtyard By Marriott Jacksonville
05.2015 - 10.2017
Lean six sigma -
Six Sigma Global Instistute
High School diploma -
Hutching Career Academy