Chirag Patel
Boca Raton,FL
Summary
Accomplished Leader in data analytics with a proven ability to develop enterprise data strategies that enhance global business performance. Expertise in creating and implementing analytics roadmaps, coupled with experience in leveraging big data, machine learning, and statistical methods to derive actionable insights. Demonstrated success in collaborating with executive leadership to provide scalable data solutions and promote a culture of data-driven decision-making. Recognized for strong analytical skills, effective communication, and exceptional problem-solving capabilities.
Overview
17
17
years of professional experience
Work History
Director, Data & Analytics
Watts Water Technologies
Remote
06.2022 - Current
- Developed and implemented data and analytics roadmap for the enterprise leading a team of 7 full-time employees and 20 contractors specializing in Data Engineering, Business Intelligence, and Data Science (AI/ML) to maximize business value through data-driven insights and solutions
- Managed analytical solutions across all functions and three global regions, integrating data from 20 different ERP systems and other key application sources to enhance insights and performance
- Led the integration of data and analytics infrastructure for Bradely (a newly acquired entity), reducing data compute and storage costs by 50% and providing enhanced global data visibility for executive leadership
- Collaborated with the Watts Digital product team to integrate IoT (Telemetry) data analytics into the Nexa Platform for IoT data, for a multimillion-dollar revenue potential for the organization
- Established a comprehensive roadmap and architecture for transitioning from a traditional Data Warehouse to a modern Lakehouse environment
- This architecture enabled seamless data management, heightened security, and governance, supporting a wide range of analytics—from reporting to advanced AI/ML use cases
- Spearheaded the implementation of advanced AI/ML analytics for warehouse optimization, improving fill rates by 20%
- Designed and developed an AI-driven vision system for defect detection, reducing workforce needs by 80% in quality assurance processes
- Enabled customer-level profitability analysis in collaboration with the Finance team by creating a full P&L view by customer
- This tool empowered senior leadership to negotiate customer rebate agreements and improve profit margins
- Worked closely with the SAP ERP Migration team to align the Data and Analytics roadmap with ERP migration, ensuring uninterrupted and improved analytics capabilities across business functions
Associate Director, Business Insights Program
Office Depot
Boca Raton, USA
04.2017 - 06.2022
- Directed the strategic vision for Business Insights and Analytics within the Marketing and eCommerce functions
- Built and led a team of 5-10 analysts, driving structured, data-centric analysis to support Executive Leadership in defining strategies for Retail, eCommerce, B2B, and Omni-channel businesses
- Delivered actionable customer insights across all channels, supporting $9B+ in revenue
- Developed detailed customer profiles and segmentation by analyzing transactional data and digital behavior through clickstream and Google Analytics, integrating third-party data to enhance customer insights
- Partnered with the Advanced Analytics team to create a customer forecasting model, enabling marketing leadership to optimize budget and spend allocation and increasing High Value Customer (HVC) retention by over 100 basis points and acquisitions by over 60 basis points
- Supported implementing Marketing Automation for B2B customers via Salesforce Marketing Cloud, establishing metrics to track lead generation, onboarding, retention, and reactivation journeys
- Collaborated on A/B testing initiatives to assess defensive and offensive market strategies, boosting sales growth by over 150 basis points
- Led the migration of the reporting environment to a Snowflake cloud data lake, significantly reducing costs for the organization
Sr. Manager, Business Intelligence Program
Office Depot
Boca Raton, USA
01.2015 - 04.2017
- Oversaw the deployment of Tableau and Cognos dashboards and reports to track Loyalty Program metrics, eCommerce performance, Marketing Attribution, Campaign effectiveness, and Customer insights
- Streamlined and automated over 20 dashboards in Tableau as part of a simplification initiative, achieving zero manual intervention and reducing ad-hoc requests by 80%, enabling a fully self-service BI portal
- Developed a Customer Lifecycle analysis for the Small and Medium Business segment, supporting targeted marketing strategies and campaigns
Business Intelligence Architect
Tyco International / Johnson Controls
Boca Raton, USA
07.2007 - 01.2015
- Managed the BI environment and established an outsourcing engagement for MicroStrategy development, resulting in a 30% reduction in overall costs
- Enhanced user maturity, adoption, and experience by introducing visual analytics tools within the company
- Integrated Visual Insight with MicroStrategy Office, significantly boosting self-service BI capabilities
- Developed dynamic dashboards for the Senior Leadership Team, delivering real-time insights into global performance and key KPIs for a $2B+ business
- Directed a project to provide Accounts Receivable visibility across regions and systems for a $700M+ business segment
- Designed and developed credit analysis dashboards to assist collectors in managing outstanding balances and customer credit limits
Education
Data Science Certification -
UC Berkley Executive Education
Masters of Engineering - Electrical Engineering
CUNY
NYBachelors of Engineering - Instrumentation & Control
Gujarat University
IndiaSkills
- Power BI
- Tableau
- MicroStrategy
- Cognos
- Google Analytics
- Microsoft Synapse
- Informatica
- Databricks
- Snowflake
- Teradata
- Oracle
- MS SQL
- PostgreSQL
- SQL
- Python
- Java
- C#
- HTML
- XML
- JavaScript
- Azure
- AWS
- GCP
Timeline
Director, Data & Analytics
Watts Water Technologies
06.2022 - Current
Associate Director, Business Insights Program
Office Depot
04.2017 - 06.2022
Sr. Manager, Business Intelligence Program
Office Depot
01.2015 - 04.2017
Business Intelligence Architect
Tyco International / Johnson Controls
07.2007 - 01.2015
Data Science Certification -
UC Berkley Executive Education
Masters of Engineering - Electrical Engineering
CUNY
Bachelors of Engineering - Instrumentation & Control
Gujarat University
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