Chirayu Oza
Lexington,USA
Summary
Dynamic technology leader with a proven track record of guiding high-performing teams and spearheading strategic initiatives. Expertise in enhancing operational efficiencies while cultivating a collaborative work environment that drives innovation and success. Recognized for strong organizational leadership and adept change management skills, consistently delivering results aligned with business objectives. Committed to leveraging technology to transform processes and elevate team performance.
Overview
19
19
years of professional experience
Work History
Senior Leader Software Engineering
athenahealth
12.2024 - Current
- Led multiple R&D teams, setting direction for platform modernization, AI adoption, and scalable delivery.
- Partner with product leadership to modernize legacy monolith modules into scalable, API-driven architectures that improve reliability, extensibility, and time-to-market.
- Represent athenahealth at AI4 (Aug 2025), evaluating agentic AI technologies and shaping the Practice Management product roadmap to unlock new automation and decision-support capabilities.
- Champion AI adoption across R&D by leading an AI-focused team and instituting productivity measurement frameworks, driving a 25% higher 2025 acceptance rate and materially increasing team velocity.
- Collaborate with product, operations, infrastructure, devops and compliance stakeholders to align technology roadmaps with business objectives, regulatory requirements, and long-term platform strategy.
Senior/Director Engineering
Hammer, an Infovista Company (Formerly Empirix, Inc)
06.2021 - 10.2024
- Serve on the senior management team, owning R&D strategy and reporting directly to the CEO.
- Responsible for delivering software designed to conduct large-scale, high volume calls for performance testing of Contact Centers.
- Partnered closely with cross-functional teams to build technical strategy that is aligned with company goals.
- Maintained high customer satisfaction by focusing on resiliency, high availability and scalability of software features.
- Coached managers, team lead, individual contributors and engineers, and define clear success metrics and feedback loop.
- Led technical and business discussions though leadership with key customers Kaiser Permanente, united health, Wells Fargo, JPMC, PNC bank, Morgan Stanley, Prudential and their vendors like Verint, Cisco, Avaya, Five 9, Kandy to ensure software met integration points.
Senior/Software Engineering Manager
Hammer, an Infovista Company (Formerly Empirix, Inc)
Billerica, MA
03.2016 - 03.2021
- Oversaw sprint planning, execution and sprint demos to ensure on track delivery of multiple simultaneous projects.
- Participated during live customer IVR testing session for customers like Walmart, CDC to ensure R&D coverage and support.
- Established clear expectations for team members, supporting them in goal-setting and creating actionable paths to achieve objectives.
Senior/Software Engineer
Hammer, an Infovista Company (Formerly Empirix, In
Billerica, MA
07.2011 - 03.2016
- Designed Hammer Cloud platform – a SaaS platform leveraging cloud distributed architecture.
- Led product enhancements in SaaS platform to enable large-scale, high-volume performance testing of IVR.
Architected Hybrid deployment for Hammer Cloud Platform end-point on GCP, AWS and Azure. - Led innovation by integrating GenAI into SaaS Platform for automated intent identification and IVR discovery.
- Worked closely with Infrastructure & Infosec teams during deployments, DR failovers and BCP events to ensure business continuity.
- Led cross-functional teams to enhance product delivery and customer satisfaction.
Programmer Analyst
TriTek Solutions Inc (Acquired by Perficient)
07.2008 - 07.2011
EMS Software Intern (CoOp)
Glena Corporation
05.2007 - 12.2007
Education
Master of Science - Computer Science
Northeastern University
Boston, MABachelor of Engineering - Information Technology
Gujarat University
IndiaSkills
- Ethical leadership
- Strategic visioning
- Adaptability and resilience
- Data-driven decision making
- Coaching and mentoring
- Customer focus
- Teamwork and collaboration
- Conflict resolution
Timeline
Senior Leader Software Engineering
athenahealth
12.2024 - Current
Senior/Director Engineering
Hammer, an Infovista Company (Formerly Empirix, Inc)
06.2021 - 10.2024
Senior/Software Engineering Manager
Hammer, an Infovista Company (Formerly Empirix, Inc)
03.2016 - 03.2021
Senior/Software Engineer
Hammer, an Infovista Company (Formerly Empirix, In
07.2011 - 03.2016
Programmer Analyst
TriTek Solutions Inc (Acquired by Perficient)
07.2008 - 07.2011
EMS Software Intern (CoOp)
Glena Corporation
05.2007 - 12.2007
Bachelor of Engineering - Information Technology
Gujarat University
Master of Science - Computer Science
Northeastern University