CHISA N. TILLMAN
Attorney
Irving,TX
Summary
Dedicated legal and compliance professional with excellent organizational and time management skills with proven success working under pressure, adapting to new situations, building trusting rapport with stakeholders and willingness to take on additional responsibilities to achieve best organizational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Contract Document Review Attorney - 50 HRS
Legility Law
Nashville/Remote, TN
07.2022 - Current
- Contractual review of litigation electronic evidence.
- Operated specialized legal software Relativity on secured platform.
- Completed 1st Pass, Privilege and Privilege Log reviews.
- Maintained updated knowledge of change in processes.
- Identified plans and resources required to meet project goals and objectives.
Contract Document Review Attorney/QC - 50 HRS
HayStackID
Washington DC/Remote, DC
06.2022 - Current
- Operated specialized legal software Relativity in secured virtual Amazon Web Services platform.
- Completed work product audits and provided constructive feedback while balancing multiple high priority projects.
- Maintained updated knowledge of change in processes.
- Answered peer questions for high volume team of 200 + contractors to ensure quality standards to minimize errors and maximize client satisfaction.
- Achieved project deadlines by coordinating with contractors to manage performance.
GS-11 Attorney Advisor - 60 HRS
U.S. Small Business Administration
Ft. Worth/Remote, TX
07.2021 - 06.2022
- Analyzed cases for compliance with SBA regulations, SOP's, ODA policies, legal requirements, Originating Depository Financial Institution (ODFI), Office of Foreign Assets Control (OFAC) and Treasury Do Not Pay (DNP).
- Learned and operated specialized multiple federal agency computer systems, LexisNexis and Microsoft Office.
- Respond timely and accurately to written and oral requests i.e Congressional inquiries, reports, audits, and inquiries.
- Managed high-volume caseload with multiple deadlines and competing priorities while surpassing agency's 96% resolution and customer satisfaction metrics.
- Conducted legal research and conferred with colleagues with subject matter expertise to develop strategies and memorandums in preparation for presentation of cases.
- Administered self-audits and tracking reports for cases sent to various departments, to maintain ownership and rendered resolutions.
- Minimized risk exposure and improper fraud payments through careful review of Experian Credit Report, government issued identification, business operations documents and outbound PII verification calls.
Attorney - 10 HRS
Tillman Legal Counsel
Maricopa, AZ
02.2015 - 07.2021
- Contracted as freelance legal consultant and reviewer for small limited law firms.
- Conducted legal research, drafted estate planning work production, family law pleadings in client's best interest.
- Completed 10 monthly in home visitation reports for Guardianship in Pinal and Maricopa Counties.
- Analyzed case issues using knowledge of black letter law and legal authority to identify relevant legal issues and comparing fact patterns to precedential cases.
- Managed incoming inquiries and provided coverage for attorneys on vacation or sick leave to maintain continuity of professional relationships with clients and court personnel.
Document Review Attorney - 40 HRS
E-Discovery Law Firms
Maricopa, AZ
03.2020 - 07.2021
- Contracted as document reviewer to assist clients provide their response to opposing party discovery requests.
- Reviewed pleadings for contested issues, applicable black letter law, legal authority and comparing outlined facts to those of precedential cases.
- Reviewed high-volume production of electronic documents relevant to Anti-Trust, Federal Financial Regulatory, Data and Privacy and Class Action litigation per client legal strategy protocols.
- Analyzed documents for pertinent issues requiring escalation and appropriate consistent coding designations: responsiveness, privilege, redactions and completed second pass and quality control audits.
- Learned and operated specialized legal software such as Relativity, Consilio and Lighthouse.
- Managed to complete 50-60 1st review pass of electronic documents per hour.
Quality Assurance Analyst - 50 HRS
LevelUp/Capco
Remote/Phoenix, AZ
01.2020 - 04.2021
- Analyzed federal statutes, Title 10 Active Duty orders and consumer credit products for interest rate remediation and Third Party Administrator (TPA) reporting.
- Interpreted regulatory rules, applied appropriate SOPs/policies and assessed compliance data points to resolve challenging cases within tight deadlines.
- Collaborated with risk management, internal audit and project management teams to complete special projects.
- Conducted training, provided remediation coaching, conflict mitigation and quality performance reviews which reduced errors under 10%.
- Used Sharepoint, multiple organizational banking technology platforms and Microsoft Office to create reports to keep senior management informed of productivity and progress of compliance efforts.
- Documented research fact and legal findings for member initiated grievances and potential litigation.
Project Management Attorney - 55 HRS
Special Counsel
Phoenix, AZ
10.2017 - 01.2020
- Handled new-hire orientation, conflict screenings, set up of information technology (IT) hardware, and maintained documentation of contractors valid state bar membership.
- Review of litigation electronic evidence via Relativity E-Discovery software.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Provided management for internal personnel, contractors and vendors.
Appeals & Grievances Specialist - 45 HRS
Centene Corporation
Tempe, AZ
10.2016 - 10.2017
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, organizational procedures and HIPAA regulations.
- Reviewed applicable Explanation of Benefits (EOB), knowledge base library, medical records, and ICD-9 coding to resolve high-volume queue: claim denials, customer service, pre-authorizations and coverage premium inquiries by regulatory compliance deadline.
- Provided timely written and oral responses to members, attorneys and Arizona Department of Insurance regulatory oversight agency.
- Collaborated with Physician Review Board to facilitate decision-making for patient medical necessity coverage.
- Documented patient contact, third party data and resolutions in organization record-keeping systems.
- Determined appropriateness of payers to protect organization and minimize risk.
- Reviewed 50 patient cases per week and verified information by analyzing existing evidence on file.
Education
J.D. - Law
Western Michigan University
Lansing, MI09.2014
Bachelor of Science -
University of Phoenix
Chicago, IL01.2011
Skills
- Critical Thinking and Decision-Making
- LexisNexis and WestLaw
- Microsoft Office and DocuSign
- Legal Research and Review
- Fraudulent Activities Investigations
- Report Preparation and Presentation
- Data Research and Analysis
- Managing Multiple Projects
- Relativity, Consilio, Sharepoint Platforms
- Flexible and Adaptable
- Self-Motivated
- Conflict Resolution
Certification
State Bar of Wisconsin Membership
Western District Federal Court Admission
Yellow Belt Six Sigma
Know Your Customer (KYC)
Certified Nursing Assistant
BLS/CPR for Healthcare Providers
Certified Anti-Money Laundering Specialist (In Progress)
SQL for Data (In Progress)
Timeline
Contract Document Review Attorney - 50 HRS
Legility Law
07.2022 - Current
Contract Document Review Attorney/QC - 50 HRS
HayStackID
06.2022 - Current
GS-11 Attorney Advisor - 60 HRS
U.S. Small Business Administration
07.2021 - 06.2022
Document Review Attorney - 40 HRS
E-Discovery Law Firms
03.2020 - 07.2021
Quality Assurance Analyst - 50 HRS
LevelUp/Capco
01.2020 - 04.2021
Project Management Attorney - 55 HRS
Special Counsel
10.2017 - 01.2020
Appeals & Grievances Specialist - 45 HRS
Centene Corporation
10.2016 - 10.2017
Attorney - 10 HRS
Tillman Legal Counsel
02.2015 - 07.2021
J.D. - Law
Western Michigan University
Bachelor of Science -
University of Phoenix
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