CHITIKIA HOLMES
Greenwood,SC
Summary
Detail-oriented Assembly Technician with over four years of specialized experience in precision assembly and quality assurance for orthopedic tools, consistently demonstrating a commitment to excellence. Proven expertise in team management and problem-solving enhances operational efficiency and boosts customer satisfaction. A strong foundation in operations management supports product reliability, complemented by a dedication to continuous improvement that drives the optimization of production processes. Passionate about leveraging extensive customer service and administrative experience to contribute to organizational goals and elevate overall performance.
Overview
14
14
years of professional experience
Work History
Packaging Machine Operator
Arthrex
Pendleton, SC
05.2023 - 07.2025
- Assemble orthopedic tools, ensuring precision and adherence to blueprints.
- Prepare parts with meticulous drilling and countersinking for optimal assembly.
- Conduct thorough inspections to maintain high-quality standards.
- Utilize small tools for detailed manual assembly, enhancing product reliability.
- Performed detailed assessments to confirm products met quality standards without defects.
Assistant Store Manager
Store Space
Greenwood, SC
07.2022 - 05.2023
- Foster customer relationships, boosting brand loyalty and growth.
- Managed inventory to ensure product availability.
- Communicate with tenants on rent and fees for seamless operations.
- Oversaw tenant transitions, ensuring smooth move-ins and move-outs.
- Complete daily paperwork for accurate reporting and compliance.
Assembly Line Production Worker/ Team Lead
Electrolux
Anderson, SC
09.2020 - 07.2022
- Oversees assembly operations with a 27-member team, ensuring adherence to safety and quality protocols.
- Trains new hires, boosting team efficiency and cohesion.
- Operates and maintains equipment, optimizing production flow.
- Performed thorough quality checks to ensure completeness.
- Monitors and records production data, driving process improvements.
- Conducted computer-based testing on products to ensure proper functionality.
Customer Service Associate
Lidl
Greenwood, SC
07.2017 - 09.2020
- Counted and reconciled cash-drawer discrepancies prior to or following each shift.
- Responded to pre-sales inquiries, returns and routine order processing support.
- Greeted guests entering or exiting store and upon approach to sales registers, answering questions and directing to product locations or store departments.
- Answered incoming telephone calls and provided information regarding store hours, location and policies.
- Completed sales payments, refunds and exchanges and issued store credit.
- Exceeded expectations when assisting customers.
- Issued refunds, merchandise exchanges and price adjustments in compliance with company policies.
- Trained new associates on store programs and policies.
- Assisted with receiving, product pricing and stock replenishment.
- Addressed customer concerns and provided timely resolution to mitigate complaints.
- Served as friendly first point of contact for customer inquiries.
Internet Mobility Specialist
Alorica
Simpsonville, SC
08.2019 - 10.2019
- Participated in seminars and additional training to expand knowledge and skills.
- Used good judgment to help solve problems.
- Assisted team members and managers with tasks to maintain productivity and meet project milestones.
- Answered calls about Samsung products troubleshooting phones, tablets, watches etc call center for Samsung electronics and more typing in customers information and taking notes as you go.
Sales Associate
Walmart
Greenwood, SC
03.2016 - 03.2017
- Used POS system to scan customer purchases, calculate prices and process transactions.
- Supported cashiers and customers to locate products, confirm prices and replenish stock.
- Collaborated with store team to meet periodic sales goals.
- Asked open-ended questions to identify customers' needs.
- Went above and beyond customer expectations for exceptional shopping experience.
- Recommended products to match customer budget and preferences.
- Built repeat customer base through excellent service.
Cashier Team Lead
Lil cricket
Greenwood, SC
09.2012 - 02.2016
- Processed daily receipts for purchases, refunds and exchanges.
- Opened up and operated cash register to relieve long lines at peak shopping times.
- Sorted, wrapped and organized drawer currency.
- Monitored customer flow and adapted cashier assignments to minimize wait times.
- Scanned and checked product prices on request.
- Maintained adequate cash and change on hand for cashiers.
- Reconciled excess cash on hand to maintain security standards and prevent losses.
- Trained cashiers on store policies and performance standards to maintain optimal customer service levels.
- Listened to customer complaints, resolved issues and escalated complex concerns to assistant manager for resolution.
- Managed checkout area and observed customer and cashier interactions and intervened to resolve disputes or provide information.
- Assisted cashiers in balancing cash tills at close of shift.
- Placed new orders for cashier supplies and kept teams replenished with paper, bill check pens and other needs.
- Handled exchanges and returns and escalated customer complaints according to company policy.
Splicer
Fuji film
Greenwood, SC
06.2011 - 08.2012
- Assisted team members and managers with tasks to maintain productivity and meet project milestones.
- Completed required paperwork within anticipated timeframes.
- Reviewed incoming orders for mistakes to maintain accurate inventory levels.
- Splice film on a machine
- If machine had an error fixed the machine through black sleeves the film couldn't be exposed to light.
Education
Bachelor degree - Business Administration
Strayer university
Greenville, SC03.2027
High School Diploma - undefined
Emerald High school
Greenwood, SC12.2006
Skills
- English
- Call center Excel
- Inventory control Leadership
- Inbound call answering Data entry
- Microsoft Word Typing
- POS system operation Customer service
- Advanced
Accomplishments
- I’m apart of the Phi Delta Kappa Society
Timeline
Packaging Machine Operator
Arthrex
05.2023 - 07.2025
Assistant Store Manager
Store Space
07.2022 - 05.2023
Assembly Line Production Worker/ Team Lead
Electrolux
09.2020 - 07.2022
Internet Mobility Specialist
Alorica
08.2019 - 10.2019
Customer Service Associate
Lidl
07.2017 - 09.2020
Sales Associate
Walmart
03.2016 - 03.2017
Cashier Team Lead
Lil cricket
09.2012 - 02.2016
Splicer
Fuji film
06.2011 - 08.2012
High School Diploma - undefined
Emerald High school
Bachelor degree - Business Administration
Strayer university