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Fantasia Johnson
Somerset,USA
Summary
Highly organized and detail-oriented professional with diverse experience across administrative support, dental front desk operations, and pharmaceutical manufacturing. Skilled in managing patient scheduling, insurance verification, and front office coordination while also supporting production processes as a packaging machine operator in regulated environments. Known for maintaining accuracy, efficiency, and compliance in fast-paced settings. Strong communicator with the ability to multitask, adapt quickly, and contribute to both team productivity and positive client/ patient experiences.
Overview
17
17
years of professional experience
Work History
Packaging Machine Operator
US PharamaLab Inc.
08.2024 - 08.2026
- Operated high-speed packaging machinery to ensure efficient production flow.
- Monitored and adjusted machine settings to maintain product quality standards.
- Conducted routine maintenance and troubleshooting on packaging equipment.
- Collaborated with quality assurance teams to adhere to regulatory compliance.
- Troubleshot machine alarms and jams, repairing machines and thoroughly documenting results.
- Assisted in training new employees on proper machine operation, safety protocols, and company policies.
- Trained new operators on machinery operation and safety protocols.
Medical Receptionist
Friendly Dental of Somerset
08.2024 - 08.2025
- Greet patients when they arrive at the dentist's office.
- Schedule appointments for patients
- Maintain patient accounts and records.
- Prepare and send patient bills.
- Assist patients in filling out required intake and medical forms.
- Confirm appointments with patients via phone or email.
- Update patient insurance information.
- Sort and organize incoming and outgoing mail.
- Maintain petty cash available in the dental office.
- Ensure reception area is maintained and professional in appearance.
Medical Receptionist
Woodbridge Internal Medical Associates
10.2022 - 10.2023
- Greet incoming patients, noting their arrival time in the scheduling system.
- Confirm patient demographic information by providing form and HIPAA privacy notice to patient for completion.
- Instruct new patients in proper method to complete new patient information forms, obtain insurance information.
- Collect appropriate co-payments for managed care members, post payment and issue receipt.
- Answer assigned telephone lines appropriately and promptly, transferring to correct parties when necessary. Take clear and precise messages, assuring they are placed in appropriate location for communication.
- Take messages off assigned voice mail lines, returning calls promptly and following through with staff.
Patient Service Representative
Hunterdon Family Physicians
05.2021 - 09.2022
- Scheduling patients for routine visits.
- Checking patients in for visits and printing feed sheet.
- NextGen software knowledge.
- Checking patients insurance.
- Follow up call back to schedule yearly annual visits.
- Greeting patients.
- Checking in and out.
- Collecting Co-pays and balances.
- Making sure waiting room is presentable.
- Assisting patients with any booking or payment questions.
Receptionist
Valor Group
05.2018 - 05.2021
- Answering and transferring incoming and outgoing calls.
- Logging customers information into new claims and returns spreadsheet.
- Assisting customers with any information regarding company products.
- Responsible in ordering office supplies.
- Scheduling conference meetings.
Warehouse Picker/Packer
Abacus Staffing
03.2021 - 04.2021
- Efficiently locate and pick in process items using an RF gun.
- Pack and label material accordingly.
- Stage partially picked orders in the proper area keeping the orders neat and organized for the picker/consolidator.
Accounting Clerk
Premier Personnel Group
09.2014 - 03.2018
- Provided excellent customer service.
- Handled filing of confidential documents.
- Pre formed general office duties.
- Assisted in preparing customer's paid and unpaid invoices.
Customer Service Representatives
Savelogy Inc
01.2010 - 08.2014
- Arranging packages to fit the needs of all potential customer's.
- Redirecting calls to finalize each sale.
- Offering excellent and knowledgeable customer service and satisfaction.
- Keeping an update on all new customer's to assure services were installed in timely fashion.
Education
High School Diploma - Business
Plainfield High School
Plainfield, NJ05-1994
Skills
- Customer service
- Packaging
- Order Picking
- Warehouse Experience
- Picking & Packing
- Basic math
- English
- Medical Scheduling
- Medical Records
- Medical Office Experience
- EMR Systems
- Communication skills
- Computer skills
- Front desk
- Medical records
- EMR systems
- Clerical experience
- Microsoft Excel
Timeline
Packaging Machine Operator
US PharamaLab Inc.
08.2024 - 08.2026
Medical Receptionist
Friendly Dental of Somerset
08.2024 - 08.2025
Medical Receptionist
Woodbridge Internal Medical Associates
10.2022 - 10.2023
Patient Service Representative
Hunterdon Family Physicians
05.2021 - 09.2022
Warehouse Picker/Packer
Abacus Staffing
03.2021 - 04.2021
Receptionist
Valor Group
05.2018 - 05.2021
Accounting Clerk
Premier Personnel Group
09.2014 - 03.2018
Customer Service Representatives
Savelogy Inc
01.2010 - 08.2014
High School Diploma - Business
Plainfield High School