Nahja Massie
Chicago,IL
Summary
Experienced in customer service and administrative roles, with a background in the car rental industry. Skilled in data entry, account management, and maintaining accurate records in fast-paced environments. Strong ability to handle customer inquiries, process contracts, and update database systems efficiently. Seeking to apply my expertise to a remote data entry role with Avis Budget Group.
Overview
7
7
years of professional experience
Work History
Packaging Machine Operator
Campbell Soup Company (Pepperidge Farm)
Downers Grove, Illinois
12.2024 - 03.2025
- Operated and maintained high-speed packaging machinery for various bread products, ensuring efficient production flow.
- Followed strict food safety protocols and adhered to FDA and HACCP regulations, ensuring sanitary handling of consumable goods.
- Utilized Personal Protective Equipment (PPE) and enforced company sanitation guidelines to maintain a contamination-free environment.
- Monitored packaging equipment, troubleshot minor mechanical issues, and adjusted settings to minimize product waste and downtime.
- Conducted quality control inspections, appearance, and seal integrity, ensuring all items met company standards.
- Maintained accurate production logs and documentation to track machine performance, packaging rates, and product quality.
- Coordinated with team members and supervisors to ensure smooth shift transitions and timely completion of production goals.
Independent Contractor
Uber Eats
Chicago, Illinois
11.2023 - 12.2024
- Completed time-sensitive food deliveries while ensuring accuracy and customer satisfaction.
- Maintained clear communication with customers regarding order status and delivery updates.
- Adhered to traffic laws and company safety guidelines while optimizing delivery routes.
Restaurant Hostess
Del Frisco’s Grille
Fort Lauderdale, Florida
11.2023 - 12.2023
- Greeted and seated guests in a high-end, fast-paced dining environment, ensuring exceptional customer service and an elevated guest experience.
- Managed reservations using an internal system, maintained guest records, and accommodated special requests for VIP and celebrity clientele.
- Maintained a polished and professional appearance while delivering outstanding hospitality to high-profile guests.
- Ensured the front-of-house remained clean and organized, including light housekeeping such as replenishing restroom supplies and managing lobby presentation.
- Assisted in security awareness, monitoring guest flow and being vigilant of entrance activity to maintain a safe and welcoming environment.
- Coordinated table assignments based on server availability and guest preferences, optimizing efficiency during peak hours.
Exit Booth Agent
Enterprise/Alamo Rent A Car
Miami, Florida
02.2018 - 03.2020
- Assisted customers in finalizing vehicle rentals, processing payments, and ensuring all rental agreements were accurately completed.
- Provided high-quality customer service, catering to a diverse clientele, including high-profile and celebrity clients, while maintaining professionalism and discretion.
- Reviewed and explained rental contracts in detail, ensuring customers understood terms, conditions, and vehicle policies.
- Verified customer identification and payment methods to prevent fraud and unauthorized transactions, serving as the final security checkpoint before vehicle departure.
- Maintained workflow efficiency by coordinating with team members and adapting to high-volume customer interactions, particularly during peak travel seasons.
- Worked overnight shifts and accepted overtime when additional coverage was required.
Education
High School Diploma -
Gavit High School
Hammond, IN06-2011
Skills
- Customer service
- Time management
- Communication skills
- Attention to detail
- Problem solving
- Sanitation practices
- Order fulfillment
- Data entry
- Payment processing
- Fraud prevention
- Document management
- Record keeping
- Scheduling and calendar management
- Scheduling appointments
- Training and coaching
- Workflow planning
- Point of sale operation
- Production efficiency
- Safety awareness
- Adaptability
- Friendly, positive attitude
- Good Telephone Etiquette
- Team building
- Equipment maintenance
Timeline
Packaging Machine Operator
Campbell Soup Company (Pepperidge Farm)
12.2024 - 03.2025
Independent Contractor
Uber Eats
11.2023 - 12.2024
Restaurant Hostess
Del Frisco’s Grille
11.2023 - 12.2023
Exit Booth Agent
Enterprise/Alamo Rent A Car
02.2018 - 03.2020
High School Diploma -
Gavit High School