Chiuma Ekiye
San Antonio
Summary
Dedicated and Enthusiastic person with 3+ years of experience working as a General Transcriptionist and a Customer Support Agent. Detail-oriented transcriptionist with a proven proficiency in proofreading and enhancing transcription grammar and spelling. Provided audio-to-text transcription services, correcting grammatical and spelling errors while ensuring accuracy. Experienced in managing high call volumes while assisting customers with their inquiries and scheduling their doctor's appointment.
Overview
6
6
years of professional experience
Work History
General Transcriptionist
Accenture
Remote
03.2023 - 05.2026
- Transcribed audio recordings into text with high accuracy and attention to detail.
- Utilized transcription software to streamline workflow and improve efficiency.
- Reviewed and edited transcript documents for grammatical accuracy and consistency in formatting.
- Collaborated with team members to ensure timely delivery of completed projects.
- Enhanced transcription accuracy by proofreading and editing transcribed documents for spelling, grammar, and punctuation errors.
- Stayed organized and kept detailed records to accurately track progress and client information.
- Stayed current with company guidelines and terminology to provide accurate transcription services.
- Responded to incoming chats and calls promptly and professionally, addressing customer inquiries with empathy and understanding.
- Used remote work tools like Paycom, Zoom, SRT, Dailpad, Salesforce, and Microsoft Office.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects.
Customer Service Agent
Raleigh Radiology
Remote
05.2020 - 02.2023
- Answered incoming calls, chats, and emails promptly and professionally, addressing customer inquiries with empathy and understanding.
- Coordinated customers appointment scheduling, cancellation, and rescheduling in my daily operations and workflow.
- Managed appointment scheduling using electronic health record systems to optimize clinic workflow.
- Used the company database system to record notes and call information.
- Experience delivering high-quality customer support while efficiently navigating multiple screens and applications.
- Managed high call volumes and remained calm, positive, and professional de-escalating stressful situations.
- Worked remotely and maintained an organized, quiet, and distraction-free environment.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
Education
Associate of Science - Business Administration
Austin Community College
Austin, TX05-2023
Skills
- Self-motivation and discipline
- Reading Comprehensive
- Proofreading Proficient
- Error correction
- Audio and Text Transcription
- Customer Service
- Data Entry
- Problem-Solving
- Positive and Professional Attitude
- Appointment Scheduling
- Attention to Detail
- Patience and Concentration
- Data Entry
- Typing Proficient (45 WPM)
- Problem-solving
- Tech-savvy
- Microsoft Office and Excel Expertise
Timeline
General Transcriptionist
Accenture
03.2023 - 05.2026
Customer Service Agent
Raleigh Radiology
05.2020 - 02.2023
Associate of Science - Business Administration
Austin Community College