Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Chiung Uy

Lynn,MA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience

Work History

Licensed Nail Technician

Saugus nails and spa
Saugus , MA
02.2025 - Current
  • Sanitized and disinfected all work stations before each client service session.
  • Resolved customer complaints promptly and professionally when necessary.
  • Assisted in training new technicians in basic procedures such as filing and polishing nails.
  • Performed nail services such as manicures, pedicures, and acrylics on clients.
  • Assisted in maintaining a clean, organized salon environment for guests' comfort.
  • Maintained supplies inventory and restocked items as needed.

Retail Sales Associate

Dick's Sporting Goods, Inc
Saugus, MA
07.2023 - Current
  • Greeted customers upon entering the store and provided assistance.
  • Demonstrated knowledge of store products and services.
  • Assisted with unloading delivery trucks and stocking shelves with new merchandise.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Processed returned merchandise according to company policies.

Retail Sales Associate

CHAMPS
Saugus, MA
03.2023 - 09.2023
  • Used product knowledge to suggest items to match client needs.
  • Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
  • Assisted in the preparation and execution of physical inventory counts.

Barista

Starbucks
Saugus, MA
05.2022 - 02.2023
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Operated cash registers to process customer payments.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.

Education

High School Diploma -

Pioneer Charter School of Science II
Saugus, MA

Skills

  • Nail care
  • Acrylic application
  • Sanitation procedures
  • Customer service
  • Problem solving
  • Inventory management
  • Team training
  • Communication skills
  • Attention to detail
  • Infection controls
  • Time management
  • Sales techniques

Languages

khmer
Limited

Timeline

Licensed Nail Technician

Saugus nails and spa
02.2025 - Current

Retail Sales Associate

Dick's Sporting Goods, Inc
07.2023 - Current

Retail Sales Associate

CHAMPS
03.2023 - 09.2023

Barista

Starbucks
05.2022 - 02.2023

High School Diploma -

Pioneer Charter School of Science II