Chivoanmony Chum
Bumpass,VA
Summary
Proven achiever with extensive experience at R&L Carriers LLC, adept in database management and customer communication. Excelled in streamlining operations, enhancing data accuracy by reducing entry errors, and significantly improving customer satisfaction. Demonstrates exceptional prioritization skills and a commitment to quality, ensuring efficient and effective administrative support.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Overage Shortages Ans Damages Clerk
R&L Carriers LLC
Colonial Heights, VA
03.2009 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Increased efficiency by streamlining filing systems and organizing important documents.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
Education
Diploma - N/A
Hermitage High School
Henrico, Va06.2003
Skills
- Database entry
- Filing systems
- Administrative Support
- Administrative tasks
- Prioritization
- File Maintenance
- Document Management
- Relationship Building
- Database Management
- Research
- Quality Control
- Basic accounting
- Quality Management
- File and database management
- Spreadsheet development
- Bookkeeping
- Operations Support
- Attention to Detail
- Customer Communication
- Problem-Solving
- Flexible and Adaptable
- Microsoft Office
- Data Entry
- Data Recording
- Document Review
- Information Processing
- Materials Organization
- Invoice Processing
- Data Gathering
- Google Drive
- Software proficient
- Switchboard Operation
- Bookkeeping Software
Certification
Fork lift Certified
Languages
Cambodian and English
Native or Bilingual
Timeline
Overage Shortages Ans Damages Clerk
R&L Carriers LLC
03.2009 - Current
Diploma - N/A
Hermitage High School