Chizedek Rankin
San Tan Valley,AZ
Summary
I am always seeking knowledge for our products and services because it will enable me to provide advice and guidance to our members. Due to me wanting to help the members I continue to improve and refine myself but I can only do so much so another skill is that I trained and mentored new team members, and improved their sales performance and member service skills as well to best help our members
Overview
5
5
years of professional experience
Work History
Relationship Specialist
Desert Financial Credit Union
Queen Creek, AZ
12.2023 - Current
- Provided personalized service to members in order to build relationships and maintain member loyalty.
- Assisted customers with inquiries and complaints, resolving issues promptly and professionally.
- Ensured accurate processing of customer requests, including account changes, payments, and product orders.
- Help new team members improve their sales performance
Sr. Relationship Specialist
Desert Financial Credit Union
Chandler, AZ
09/25/22 - 12.2023
- Assist with monthly audits
- Hosting market and branch focus days
- Coach team members to help achieve branch goals, drive growth and development.
- Achieved member loyalty through quality, productivity, service and proactive management.
- Advised and counseled members on their financial well being, courteously educating members and responding to inquires.
Experience Specialist
Desert Financial Credit Union
Chandler, AZ
09.2021 - 09.2022
- Met or exceeded sales goals by promoting credit union products and services during member interactions.
- Assist members over phone and in person by answering financial questions and recommending solutions.
- Explained credit union services, financial products and applicable fees to members.
- Identified members financial needs, goals and objectives and offered appropriate financial products to suit needs.
Team Leader Manager
Tractor Supply Company
Queen Creek, AZ
09.2019 - 09.2021
- Fostered positive employee relationships through communication, training and development coaching.
- Supervised and monitored team productivity by observing daily activities.
- Treated associates with fairness and respect, providing recognition of accomplishments.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Education
High School Diploma -
Poston Butte High School
San Tan Valley, AZ2016
Some College (No Degree) - Business Operation
Central Arizona Community College
San Tan Valley, AZSkills
- Active learning
- Training and mentoring
- Communications management
- Adaptability
- Problem solving
- Patient
- Team Mindset
Timeline
Relationship Specialist
Desert Financial Credit Union
12.2023 - Current
Experience Specialist
Desert Financial Credit Union
09.2021 - 09.2022
Team Leader Manager
Tractor Supply Company
09.2019 - 09.2021
Sr. Relationship Specialist
Desert Financial Credit Union
09/25/22 - 12.2023
High School Diploma -
Poston Butte High School
Some College (No Degree) - Business Operation
Central Arizona Community College
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