Chizubelu Januarius Ezeanieto
North Brunswick,NJ
Summary
Professional and prepared bank account specialist with strong focus on team collaboration and achieving results. Adept at handling customer inquiries, resolving issues efficiently, and ensuring positive experience. Known for reliability, adaptability, and excellent communication skills, ensuring seamless interactions in dynamic environment. Proven ability to contribute to team success and meet organizational goals.
Overview
14
14
years of professional experience
Work History
Team Lead Customer Associate
Ceejay Synergy Services and General Alliance
08.2021 - 12.2025
- Identify high-quality Premium Motor Spirit (PMS) and Automated Gasoline Oil (AGO) products.
- Identify and acquire new customers within the downstream sector supply chain.
- Build and maintain long-term relationships with customers throughout the chain.
- Negotiate pricing and delivery terms directly with customers.
- Collaborate with customers' financial teams to open more business dealings and channels.
- Personal Business
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Processed transactions accurately using point-of-sale systems.
Account Manager, Customer Service
Zenith Bank
02.2016 - 12.2025
- Resolve customer complaints related to accounts, transactions, cards, and digital banking services.
- Assist customers with account opening procedures and basic account maintenance.
- Verify customer identity and ensure strict compliance with KYC (Know Your Customer) regulations.
- Escalate complex issues to appropriate departments for timely resolution.
- Cultivated strong client relationships to drive account retention and satisfaction.
- Developed strategic account plans aligning client goals with company offerings.
Bank Teller
Zenith Bank
09.2011 - 01.2016
- Receive and process customer transactions, including deposits, withdrawals, transfers, and bill payments.
- Accurately handle cash, cheques, and other banking/monetary instruments.
- Balance cash drawer daily and resolve any discrepancies promptly.
- Detect and report suspicious transactions in line with bank policies and anti-money laundering standards.
- Maintain strict confidentiality of customer information at all times.
- Processed customer transactions accurately using POS systems.
- Managed cash drawer, ensuring proper balance and compliance with bank policies.
Education
Bachelor of Science - Psychology
University of Nigeria
Nsukka06.2010
Skills
- Leadership
- Customer retention strategies
- Account management
- Daily workflow improvement
- Staff education and training
- Customer focus
- Coaching and mentoring
- Complex Problem-solving
Languages
English
Native or Bilingual
Igbo
Native or Bilingual
Timeline
Team Lead Customer Associate
Ceejay Synergy Services and General Alliance
08.2021 - 12.2025
Account Manager, Customer Service
Zenith Bank
02.2016 - 12.2025
Bank Teller
Zenith Bank
09.2011 - 01.2016
Bachelor of Science - Psychology
University of Nigeria