Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic
Chloé Connors

Chloé Connors

Designated Responder
Findlay,OH

Summary

Adaptable professional offering exceptional communication, writing, and problem- solving skills. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Highly detail-oriented and motivated to implement efficient systems.

Overview

9
9
years of professional experience

Work History

Designated Responder

United Parcel Service, UPS
10.2023 - Current
  • Respond to all HazMat spills, leaks, and other incidents promptly and ensure safety of all employees by following decision tree
  • Properly dispose of package and materials; includes inspecting the package, repackaging, following DMP procedures, and completing proper documentation
  • Ensure compliance with all UPS procedures and government regulations.

Seasonal Warehouse Associate

Kohl's
07.2023 - 10.2023
  • Receive and process merchandise, including packing, preparing, and shipping orders and returns
  • Comply with all company policies, procedures, standards, and guidelines regarding accuracy and productivity
  • Move merchandise productively, safely, and accurately according to company standards and guidelines.

Food and Beverage Server

Logan's Irish Pub
05.2022 - 07.2023
  • Maintained a clean and organized bar area, responsible for cleaning and polishing all bar glass, utensils, and equipment
  • Took inventory and stocked the bar with beer, wine, and liquor as needed
  • Took food and beverage orders and prepared various mixed drinks and beverages for bar and restaurant guests.

Independent Sales Contractor

Self Employed Insurance Agent
07.2021 - 04.2022
  • Maintained relationships with clients and prospects by providing continuous updates on Medicare information and available products and keeping current policies updated to ensure excellence in customer relations
  • Generated new business through the database to follow up on leads, network, and schedule appointments to build a broader customer base and reach marketing goals
  • Completed a needs-based analysis to provide prospects with appropriate product recommendations and increase sales.

Education Assistant

Self Employed Services
03.2020 - 06.2021
  • Coordinated with parents and teachers to facilitate remote learning and ensure excellent scholastic standing
  • Supported in the delivery and transition from in-person to hybrid learning experiences and extracurricular activities
  • In pursuit of a role in client relations, communicating with people through projects and organizing multiple priorities energized me.

Restaurant And Bar Manager

Duke's Original Roadhouse
08.2018 - 03.2020
  • Promoted to manage P&L and front-and-back-of-house operations for a high-volume Sports bar that generated $3MM in annual revenue; Led a 25-person staff, and oversaw quality controls, budget management, and safety compliance
  • Partnered with branded restaurant management group to ensure revenue growth and business profitability, leading staff to adhere to customer service best practices, restaurant guidelines, and customer loyalty incentives
  • Delivered staff training inclusive of role plays, employee shadowing, and scenario planning, weekly and as needed.

Server

Mellow Mushroom
09.2016 - 02.2017
  • Greeted 250+ guests daily, while managing multiple priorities related to customer service protocol and resolution
  • Rewarded for customer service excellence, delivering on time and above and beyond expectations
  • Processed point-of-sale transactions with payments by cash, credit card, or debit card
  • Server

Server

The Half Barrel
08.2015 - 09.2016
  • Operations and facilitated dining experiences during peak events with 300+ customers
  • Recognized for being ‘quick on my feet’ to problem-solve and resolve conflict during high-pressure situations
  • Identified and implement cross-selling and upsell opportunities, while harnessing the value of the customer experience.

Shift Leader/ Childcare Attendant

National Fitness Center
05.2014 - 08.2015
  • Assisted in delivering administrative, customer service, and operational support for a daycare with 65+ occupancy
  • Provided 100+ parents and guardians with updates on children’s daily activities, behaviors, and related issues
  • Designed custom education plans, updated schedules, and guided children to develop and strengthen fundamental skills.

Education

Bachelor's degree - English Language and Literature

University of Tennessee
Knoxville, TN
05.2018

Skills

  • Creativity and Innovation
  • Relationship Building
  • Communication
  • Multi-task & Handle High-volume Workloads
  • Writing
  • Attention to Detail
  • Customer Service

Affiliations

Delta Gamma Fraternity

Timeline

Designated Responder

United Parcel Service, UPS
10.2023 - Current

Seasonal Warehouse Associate

Kohl's
07.2023 - 10.2023

Food and Beverage Server

Logan's Irish Pub
05.2022 - 07.2023

Independent Sales Contractor

Self Employed Insurance Agent
07.2021 - 04.2022

Education Assistant

Self Employed Services
03.2020 - 06.2021

Restaurant And Bar Manager

Duke's Original Roadhouse
08.2018 - 03.2020

Server

Mellow Mushroom
09.2016 - 02.2017

Server

The Half Barrel
08.2015 - 09.2016

Shift Leader/ Childcare Attendant

National Fitness Center
05.2014 - 08.2015

Bachelor's degree - English Language and Literature

University of Tennessee

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Chloé ConnorsDesignated Responder