Chloe Baum
Battle Creek,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Self- starting and quick to master new skills, while asking appropriate questions when necessary.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Program Coordinator
Junior Achievement of Southwest Michigan
Battle Creek , MI
10.2023 - Current
- Analyzed data collected from surveys, focus groups, interviews, regarding the effectiveness of the program.
- Managed the day-to-day operations of the program, ensuring compliance with applicable policies and regulations.
- Delivered comprehensive training sessions to program coordinators in other districts around the state.
- Developed Training material to assist in the onboarding of new program coordinators in southwest Mi and surrounding areas.
- Presented tailored programming to schools, meeting unique needs and fulfilling graduation requirements.
- Maintained an orderly schedule and executed daily tasks using BCRM as well as JA's UMS.
Front of House Manager
Gull Lake View Golf Club and Resort
Richland , MI
04.2021 - 08.2023
- Initiated employment as a waitress and bartender, later progressing to FOH manager in my final season.
- Greeted customers and addressed their needs in a friendly and professional manner.
- Handled guest complaints professionally and efficiently.
- Conducted regular inventory checks of stock levels in order to maintain adequate supply levels.
- Managed reservations system including taking reservations over phone or online booking systems.
Cashier
Schlotzsky's Deli
Battle Creek , MI
01.2017 - 04.2023
- Worked at B Drive location consistently during high school and periodically while on college breaks. Also briefly returned after college.
- Performed both front of house and back of house duties at Schlotzsky's.
- Prioritized customer satisfaction, proficiently managed money, and ensured prompt service.
In-Home Nanny
Uggen Family Residence
Richland , MI
05.2020 - 08.2020
- Provided daily care and supervision for two young children, including meal preparation, morning routines, and ensuring their safety.
- Maintained my position as the go-to babysitter for the family that now has three children.
Education
Bachelor of Science - Math, Science, And Education
Western Michigan University
Kalamazoo, MI04-2023
Associate of Science - Elementary Education
Kellogg Community College
Battle Creek, MI12-2021
Skills
- Process Improvements
- Resource Management
- Scheduling proficiency
- Program Management
- HR Support
- Customer service support
- Effective communication
Affiliations
- Solo- travel
- Horticulture and gardening
- Reading and podcasts
- Volunteering
Accomplishments
- Designed 'Program Coordinators Guide' training manual to be distributed from the UP down to Southwest Mi
- Established professional partnerships with companies such as WK Kellogg Co. and Firekeepers
Certification
- Completed PMT (Program Management Training) in Charlotte, NC in February 2024
References
References available upon request.
Timeline
Program Coordinator
Junior Achievement of Southwest Michigan
10.2023 - Current
Front of House Manager
Gull Lake View Golf Club and Resort
04.2021 - 08.2023
In-Home Nanny
Uggen Family Residence
05.2020 - 08.2020
Cashier
Schlotzsky's Deli
01.2017 - 04.2023
Bachelor of Science - Math, Science, And Education
Western Michigan University
Associate of Science - Elementary Education
Kellogg Community College
- Completed PMT (Program Management Training) in Charlotte, NC in February 2024
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