Summary
Overview
Work History
Education
Skills
Timeline
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Chloe Brashears

Jonesboro,AR

Summary

Enthusiastic and service-oriented professional with extensive hospitality and customer service experience. Adept at handling high-pressure situations with calm professionalism, ensuring guest safety and satisfaction. Skilled in anticipating guest needs, resolving conflicts, and fostering positive experiences for individuals from diverse backgrounds. Passionate about travel, teamwork, and delivering exceptional service.

Overview

5
5
years of professional experience

Work History

Guest Services Representative

Embassy Suites by Hilton Jonesboro Red Wolf Convention Center
03.2025 - Current
  • Greet and check in guests, managing reservations accurately through hotel systems.
  • Ensure a positive and welcoming experience by resolving guest concerns promptly and professionally.
  • Collaborate with third-party booking partners to maintain accurate reservations.
  • Support guest satisfaction with attentive service, including market purchases and coffee service.
  • Maintain composure and efficiency in a fast-paced, high-volume hospitality environment.

Lifeguard

Hurricane Golf & Country Club
06.2023 - 08.2023
  • Monitored pool safety and enforced rules to prevent accidents.
  • Acted swiftly and decisively during emergencies to ensure guest safety.
  • Maintained clean and safe facilities, demonstrating strong attention to detail.

To-Go Hostess

Texas Roadhouse
09.2021 - 04.2023
  • Handled 70–100+ daily orders using POS systems, ensuring accuracy and efficiency.
  • Provided personalized service to guests, accommodating allergy concerns and upselling items.
  • Resolved guest concerns with diplomacy, maintaining strong customer relationships.

To-Go/Hostess

Colton’s Steakhouse
02.2021 - 09.2021
  • Coordinated reservations and to-go orders while maintaining smooth guest seating.
  • Supported front- and back-of-house teams to keep operations efficient during peak hours.
  • Contributed to a collaborative, guest-focused team culture.

Education

Bachelor of Science - Business Administration, Minor in Hospitality

Arkansas State University
Jonesboro, AR
05.2026

Skills

  • Guest relations management
  • Conflict Resolution & Problem Solving
  • Team Collaboration Under Pressure
  • Safety Monitoring & Emergency Readiness

Timeline

Guest Services Representative

Embassy Suites by Hilton Jonesboro Red Wolf Convention Center
03.2025 - Current

Lifeguard

Hurricane Golf & Country Club
06.2023 - 08.2023

To-Go Hostess

Texas Roadhouse
09.2021 - 04.2023

To-Go/Hostess

Colton’s Steakhouse
02.2021 - 09.2021

Bachelor of Science - Business Administration, Minor in Hospitality

Arkansas State University

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