Overview
Work History
Education
Skills
Timeline
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Angela Porter

Angela Porter

Shiloh,IL

Overview

29
29
years of professional experience

Work History

Guest Services Representative

SSM Health At Cardinal Glennon Children's Hospital
04.2016 - Current
  • I created a welcoming and comfortable environment for our guests, distributing visitor badges while checking the website for convicted sex offenders and alerting Security to ensure the safety of our patients. I also direct guest to their appropriate locations. I verify the appointment times and patient locations, and direct patients and their families to their designated areas.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.

Collections Agent

May Credit Services/Macy’s CC
06.1996 - 04.2016
  • I achieved successful debt collection results by utilizing my negotiation skills and developing customized payment plans tailored to each individual's financial situation. I professionally handle irate calls and transfer inbound calls to the appropriate departments. I trained several in-house staff members in evaluation, data collection, analysis, and report strategies. I also described and explained the operation of merchandise based on the customer's needs.

Education

High School Diploma -

Lincoln Sr. High
East Saint Louis, IL

Associate of Applied Science -

Barclay College
St Louis, MO

Skills

  • Customer service
  • Computer skills
  • Guest accommodations
  • Detail-oriented
  • Guest relations
  • Flexible schedule
  • Guest orientation
  • Information protection
  • Check-in coordination
  • Cash handling experience
  • Teamwork and collaboration
  • Multitasking
  • Reliability

Timeline

Guest Services Representative

SSM Health At Cardinal Glennon Children's Hospital
04.2016 - Current

Collections Agent

May Credit Services/Macy’s CC
06.1996 - 04.2016

High School Diploma -

Lincoln Sr. High

Associate of Applied Science -

Barclay College

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Angela Porter