Chloe Brauer
Binghamton,NY
Summary
Proven multitasker and relationship builder, I enhanced guest satisfaction at Station 45 American Chop House by streamlining seating processes and training staff, showcasing strong customer service and coordination skills. Achieved positive feedback by fostering a nurturing environment at St.Anthony's Preschool, emphasizing my ability to connect and manage tasks efficiently. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Restaurant Hostess, Hostess Trainer
Station 45 American Chop House
02.2024 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
Family Nanny
Vasquez Family
09.2020 - 06.2021
- Nurtured strong relationships with the three children based on trust, respect, empathy, and open communication lines.
- Played games, worked on puzzles, and read books.
- Encouraged independence among the children through guidance on personal hygiene routines such as dressing up or brushing teeth.
- Managed challenging behaviors calmly and effectively using positive reinforcement techniques to encourage selfregulation.
- Supported their family in maintaining household order by performing light housekeeping duties, meal preparation, and laundry tasks.
- Helped children with homework. Brought the children to and from school.
Assistant Preschool Teacher
St.Anthony's Preschool
01.2020 - 05.2020
- Aided in the preparation of instructional materials, ensuring resources were readily available for each lesson.
- Served as a positive role model for students, demonstrating professionalism, empathy, and enthusiasm in all interactions.
- Provided individualized support for students, addressing unique learning needs and fostering growth in all areas.
- Supported lead teacher in conducting assessments to measure student progress and identify areas requiring additional focus.
- Established a nurturing classroom environment that promoted inclusivity, emotional well-being, and social development.
- Managed daily routines such as snack time transitions smoothly while maintaining a calm and focused environment.
Education
High School Diploma -
Binghamton High School
Binghamton, NY06.2018
Associate of Science - Health Science
SUNY Broome
Binghamton, NY05.2020
No Degree - Education
SUNY Brockport
Brockport, NYSkills
- Customer Service
- Strong multitasking
- Conflict Resolution
- Scheduling
- Handling Complaints
- Relationship Building
- Coordinating tasks
- Table Bussing
- Guest Relations
- Payment Processing
- Memory retention
Soccer
Soccer has played a huge role in my life since a young child. It has taught me strength to never give up and to have the courage to keep going even when times are tough. From practice, to games it has taught me discipline to be on time and to give my all, not just in soccer, but every aspect in my life. It also taught me that you may win some and may lose some, but how you adjust and adapt, shows true integrity.
Timeline
Restaurant Hostess, Hostess Trainer
Station 45 American Chop House
02.2024 - Current
Family Nanny
Vasquez Family
09.2020 - 06.2021
Assistant Preschool Teacher
St.Anthony's Preschool
01.2020 - 05.2020
High School Diploma -
Binghamton High School
Associate of Science - Health Science
SUNY Broome
No Degree - Education
SUNY Brockport
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