Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
BusinessAnalyst
Chloe Browning

Chloe Browning

Des Moines,IA

Summary

Energetic and ambitious student with a passion for learning and a strong drive to succeed. Skilled at balancing academic coursework, extracurricular activities, and full-time jobs while maintaining high performance. Demonstrated strong communication and teamwork abilities through leadership roles in job environments. Seeking opportunities to apply knowledge and skills professionally to make a positive impact in a dynamic work setting. Dedicated to ensuring customer satisfaction by delivering exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring diverse solutions to address customer needs effectively.

Overview

6
6
years of professional experience

Work History

Server/Bartender

Franka Pizzeria
08.2024 - Current
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Served food and beverages promptly with focused attention to customer needs.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Barista

Mars Cafe
05.2023 - 01.2025
  • Expertly prepare a variety of espresso drinks, brewed coffee, and specialty beverages following company recipes and standards
  • Maintained cleanliness and organization of the coffee shop, adhering to health and safety guidelines
  • Demonstrated exceptional customer service skills by providing personalized recommendations and creating a welcoming environment
  • Collaborated with team members to uphold efficient service and contribute to a positive work environment
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained regular and consistent attendance and punctuality.
  • Controlled line and crowd with quick, efficient service.

Caregiver

Private Family
01.2023 - 05.2024
  • Provided personalized care and support for a child with autism spectrum disorder.
  • Demonstrated flexibility, patience, and adaptability in managing challenging behaviors and meeting the unique needs of the child in a compassionate and nonjudgmental manner
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Led child in creative, athletic, and educational activities while maintaining safety.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.
  • Encouraged children to develop healthy social and emotional skills.

Retail Associate

Fontenelle Supply Co.
05.2022 - 09.2022
  • Provided exceptional customer service by greeting customers, answering inquiries, and assisting with product selection
  • Maintained organized and visually appealing store displays to drive sales and promote products effectively
  • Processed transactions accurately and efficiently using POS systems and handled cash and credit card payments
  • Assisted in inventory management through restocking shelves, monitoring product levels, and conducting weekly stock counts

Tutor/Nanny

Private Family
02.2020 - 03.2021
  • Provided structured academic support to children in various subjects including math, reading, and science
  • Planned and implemented engaging and educational activities to promote cognitive development and creativity
  • Maintained open communication with parents to ensure consistency and effectiveness in meeting the child's educational and developmental goals

Server/Cashier

Now Serving Cafe
10.2019 - 02.2020
  • Provided friendly and attentive customer service while taking orders and delivering meals in a fast-paced restaurant environment
  • Operated cash register, processed transactions, and balanced cash drawers with accuracy
  • Assisted with food preparation, ensuring orders were delivered promptly and accurately
  • Maintained cleanliness and organization of dining areas, including sanitizing tables and chairs

Education

Associate of Arts - Communications

Des Moines Area Community College
Ankeny, IA
12-2025

Skills

  • Customer Service

  • Team member support

  • Tutoring

  • Teamwork

  • Communication

  • Complaint resolution

  • Product knowledge

  • De-escalation techniques

  • Team development

  • Critical thinking

  • Relationship building

  • Product education

Languages

Spanish
Limited Working

Interests

  • Horseback Riding
  • Avid Reader
  • Volunteering
  • Gym Workouts
  • Music
  • I enjoy helping others and giving back to the community
  • Young Adults Worship Group

Timeline

Server/Bartender

Franka Pizzeria
08.2024 - Current

Barista

Mars Cafe
05.2023 - 01.2025

Caregiver

Private Family
01.2023 - 05.2024

Retail Associate

Fontenelle Supply Co.
05.2022 - 09.2022

Tutor/Nanny

Private Family
02.2020 - 03.2021

Server/Cashier

Now Serving Cafe
10.2019 - 02.2020

Associate of Arts - Communications

Des Moines Area Community College

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