Chloe Caldwell
Meridian,ID
Summary
Multi-talented Operational Supervisor with over 6 years of customer service experience . Recognized consistently for performance excellence and contributions to success within service industries. Strengths in resolving problems, improving customer satisfaction, hard work, attention to detail, excellent organizational skills, and driving overall operational improvements.
Eager to showcase my skills proving they align with the company's core values procuring future management roles.
Overview
11
11
years of professional experience
Work History
Customer Support Supervisor
Partnerhero
03.2020 - Current
- Facilitated and executed all facets of day-to-day team lead responsibilities comprised of staffing, tracking trends, operational support, resolving escalated calls, and performance evaluations
- Mentored and empowered employees by expanding their skillset resulting in exceeding both 93% customer satisfaction rate and 90% quality assurance
- Served as liaison between executive director, and senior management, and my 3 teams resulting in highest performing teams company-wide
Senior Account Management Representative
Teleperformance
04.2016 - 03.2020
- Resolved over 300 inquiries weekly applying extensive knowledge of Apple software, Mac OS Operating systems, and other software programs, exceeding target productivity in speed, accuracy, sales, and services
- Diffused escalated customer situations using written and verbal communication, multi-tasking, problem-solving, and critical thinking skills
- Mentored new hires, resulting in stronger staff development and increased productivity
- Identified potential organizational product sales and cross-selling opportunities in course of delivery of support services and exceeding company goals by 25%
Front-End Supervisor
Idaho Pizza Company
08.2014 - 03.2016
- Coached over 50 employees and trained on methods for handling various aspects of sales, operations, and procedures.
- Conducted inventory audits with 100 % accuracy ensuring customer orders are filled to satisfaction promoting brand loyalty and maximizing repeat business.
- Performed daily opening and closing duties which included balancing cash register at beginning and end of shift, food-safety preparation and storage, and operational sanitation.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, utensils, napkins, condiments, and salad bar ingredients.
Education
High School Diploma -
Kuna High School
Kuna, ID06.2015
Skills
- Account Management
- Adaptability
- Communication
- Computer Software
- Data Entry
- Detail-Oriented
- Leadership
- Microsoft Office
- Multi-Tasking
- Problem-Solving
- Product Sales
- Strategic Planning
- Technical Support
Timeline
Customer Support Supervisor
Partnerhero
03.2020 - Current
Senior Account Management Representative
Teleperformance
04.2016 - 03.2020
Front-End Supervisor
Idaho Pizza Company
08.2014 - 03.2016
High School Diploma -
Kuna High School
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