Chloe Cervera
San Antonio,TX
Summary
With a proven track record in the event industry with the City Of San Antonio at the Henry B Gonzalez Convention Center, I excel in overseeing events of all scales. My expertise combines detail-oriented planning, exceptional verbal communication, and strong problem-solving skills, ensuring unparalleled customer service and successful event execution.
Overview
6
6
years of professional experience
Work History
Event Services Coordinator
City Of San Antonio
10.2022 - Current
- Connected and collaborated with main clients face-to-face and virtually to discuss their event needs.
- Provide excellent customer service during the planning, event, and post-event stages.
- Cultivate positive rapport with each client.
- Assist clients in addressing onsite challenges and finding solutions that effectively meet their needs.
- Coordinate efforts across different convention center departments to achieve event success while addressing client requests.
- Collaborate in both individual and team environments with fellow event coordinators and managers.
- Managed events with attendance numbers reaching as high as 28,000.
- Handled event logistics through the creation of event orders using Momentum software.
- Generated post-event invoices for each event.
- Utilize Microsoft Office software on a daily basis.
Student Worker II
Texas A&m University-San Antonio
07.2021 - 05.2022
- Engaged with students and faculty daily to facilitate the check-in and check-out of books and other materials.
- Worked alongside other library student workers in a team setting to achieve common goals.
- Gathered, sorted, and processed orders for students and faculty to oversee order fulfillment.
- Used the ILS (Interlibrary Loan System) and TexShare to obtain books from libraries both in-state and nationwide.
- Managed library inventory by utilizing the WorldCat database system for tracking.
- Aided in organizing and facilitating a variety of events within the library.
AVID Tutor
East Central Independent School District
01.2019 - 04.2021
- Guided students through skillset tutoring to navigate various subjects.
- Partnered with the lead teacher and fellow tutors to support student achievement.
- Developed positive reinforcement to provide feedback to students while building individual confidence levels.
- Functioned as a support resource for middle school students, leading improvements in challenging subjects, study skills, note-taking, and general academic management.
Education
BBA - Marketing
Texas A&M University - San Antonio
05.2022
Dual Credit -
Palo Alto College
San Antonio, TX05.2017
Skills
- Event Industry Experience
- Detail-Oriented
- Team-Oriented
- Customer Service Functions
- Excellent Verbal Communication
- Excellent Written Communication
- Problem-Solving Skills
- Ability to Interact with All Levels of Customer Management
- Computer Literacy
- Proficient in Microsoft Office software
Timeline
Event Services Coordinator
City Of San Antonio
10.2022 - Current
Student Worker II
Texas A&m University-San Antonio
07.2021 - 05.2022
AVID Tutor
East Central Independent School District
01.2019 - 04.2021
BBA - Marketing
Texas A&M University - San Antonio
Dual Credit -
Palo Alto College
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