Chloe Chalakani
Summary
Motivated and results-driven professional with a proven track record in operational leadership, event management, and customer service. Experienced in optimizing business processes, implementing efficient procedures, and leveraging technology to enhance organizational performance. Adept at managing teams and collaborating with cross-functional stakeholders to achieve business objectives.
Overview
10
10
years of professional experience
Work History
COO & Co-Owner
Crooked Spoon Co.
10.2023 - Current
- Oversee day-to-day operations to keep organization running smoothly while meeting business goals.
- Identify and pursue business development opportunities to grow organization and increase revenue.
- Represent organization at external meetings and events to promote and build relationships with key stakeholders.
Event Manager
Tops'l Farm
11.2021 - 09.2023
- Managed administrative logistics of events planning, event booking, and event promotions.
- Delivered prompt payment for event vendors, venues, staff and transportation providers.
- Worked closely with clients to maintain deadlines and resolve complaints or service issues.
- Coordinated with kitchen staff on delivery, timing, and service style of food.
- Managed bar and wait staff and directed hiring program to maintain adequate staffing and minimize overtime.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Negotiated with vendors and suppliers to reduce costs and achieve profitability.
People & Operations Generalist
ISEE
12.2020 - 05.2021
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Organized and led staff orientation programs and training to promote collaboration.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Created and delivered HR training sessions to staff, managers and executives.
- Improved office efficiency by effectively managing internal communications and correspondence.
Office Manager
ISEE
12.2019 - 01.2020
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated special projects and managed schedules.
- Updated reports, managed accounts, and generated reports for company database.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Support Manager
Promoboxx
07.2018 - 06.2019
- Prepared employee schedules for maximum coverage during key hours.
- Monitored employee and customer interactions to assess quality of service.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
Support Specialist
Promoboxx
10.2016 - 07.2018
- Provided exceptional customer support via email, chat, and phone
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained and managed customer files and databases.
- Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
Events & Operations Lead
Drink The District/Taste Of DC
09.2013 - 08.2016
- Managed administrative logistics of events planning, event booking, and event promotions.
- Screened volunteers applying for service, interviewing, reviewing application documents and running background checks on prospective volunteers.
- Implemented process improvement to shape organizational culture and optimize procedures for higher efficiency
Education
Public Communication & Marketing
American University
05.2016
Skills
- Operations Management
- Organizational Development
- Inter-Department Collaboration
- Customer Response
- Workforce Management
- Staff Hiring
- Employee Relations
- Social Media Management
- Registration Management
- Policy Implementation
- Office Administration
- Spreadsheet Management
- Special Event Coordination
- Administrative support
- Money handling abilities
- Creative problem solving
Proficient Platforms
- Microsoft Office // G Suite
- Eventbrite
- Freshdesk
- MailChimp
- Helpscout
- HubSpot
- Intercom
- ChurnZero
- Guru
- MailChimp
- Gusto
- Lever
- Quickbooks
- Slack
- Asana
- Office
- Notion
- Sling
- WeTravel
- Cloudbeds
- Calendly
- Hubspot
- Shopkeep
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You are nothing if you are not adaptable
Paul Chalakani, my dad
Timeline
COO & Co-Owner
Crooked Spoon Co.
10.2023 - Current
Event Manager
Tops'l Farm
11.2021 - 09.2023
People & Operations Generalist
ISEE
12.2020 - 05.2021
Office Manager
ISEE
12.2019 - 01.2020
Support Manager
Promoboxx
07.2018 - 06.2019
Support Specialist
Promoboxx
10.2016 - 07.2018
Events & Operations Lead
Drink The District/Taste Of DC
09.2013 - 08.2016
Public Communication & Marketing
American University