Jeff Southern
LUFKIN
Summary
Results-driven COO with extensive experience in operations management and financial oversight. Proven ability to enhance operational efficiency while driving profitability through strategic planning and process improvements.
Business professional prepared for this role, bringing wealth of experience in strategic planning and operational management. Delivered impactful results through effective leadership and resource optimization. Focused on fostering team collaboration and achieving exceptional outcomes with adaptability and reliability. Skilled in financial management, strategic growth, and customer relations.
Overview
41
41
years of professional experience
Work History
Owner/COO
Aspen DCI LLc,
Lufkin, TX
10.2000 - Current
- Developed and implemented strategic business plans to drive company growth and profitability.
- Established operational processes to enhance workflow efficiency and reduce overhead costs.
- Oversaw financial management, including budgeting, forecasting, and cash flow analysis.
- Cultivated strong client relationships, resulting in increased customer retention and satisfaction.
- Developed comprehensive business strategies to enhance operational efficiency and market reach.
- Oversaw daily operations, ensuring compliance with industry standards and regulations.
- Managed financial planning, budgeting, and forecasting to drive profitability.
- Built strong relationships with clients, fostering loyalty and repeat business.
- Implemented process improvements that streamlined workflows and reduced costs.
Operations Manager
Cox Communications
Lufkin, TX
09.1985 - 10.2000
- Streamlined operational workflows to enhance efficiency and reduce turnaround times.
- Led cross-functional teams to implement process improvements and drive performance metrics.
- Developed and executed strategic initiatives to optimize resource allocation across departments.
- Mentored junior staff in best practices for operational excellence and team collaboration.
- Implemented training programs to elevate team skill sets and improve overall service delivery.
- Coordinated with stakeholders to align operational goals with corporate strategy effectively.
- Oversaw daily operations ensuring adherence to quality standards and regulatory compliance.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Increased profit by streamlining operations.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Education
High School Diploma -
Lufkin
Lufkin, TX05-1983
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Project management
- Operations management
- Business management
- Business planning
- Strategic planning
- Project estimating
- Staff management
- Marketing
- Team oversight
- Financial management
- Staff hiring
- Business development
- Business marketing
- Negotiation
- Consulting
- Business administration
- Employee development
- Bidding processes
- Contract management
- Budget development
- Regulatory compliance
- Talent development
- Human resource management
- Labor relations
- Human resources
- Crisis management
- Service quality assurance
Timeline
Owner/COO
Aspen DCI LLc,
10.2000 - Current
Operations Manager
Cox Communications
09.1985 - 10.2000
High School Diploma -
Lufkin