Chloe Chau
Charlotte
Summary
Experienced Crew Trainer effective at mentoring new team members and instilling company values in new hires; able to adapt to new situations in a fast-paced environment while practicing hands-on training
Overview
4
4
years of professional experience
Work History
Certified Trainer
Chick-fil-A
11.2023 - Current
- Handling customer service and sales transactions in fast-paced environment
- Train, mentor, and establish foundations in new hires; displaying effective communication skills in staff development
Small Business Owner
chloescrystalsnco
01.2022 - Current
- $10k total sales
- Designing and handmaking pieces of jewelry, Fine-tuning and altering designs
- Handling customer service interactions, ordering inventory biweekly, ensuring all materials are restocked and accounted for, calculating revenue and expenses
- Packing and Shipping orders in a timely manner, within 3-5 days of order being taken
- Photographing jewelry pieces for social media and product photos
- Managing business website and Instagram and developing graphic design abilities through business cards and creating business logo
Receptionist/Nail Technician Assistant
Elegant Nails
06.2022 - 08.2023
- Developed multitasking ability while greeting customers, checking customers out, handling and counting cash payments, and corresponding with customers over the phone
- Managed appointments, coordinated walk-ins, and developed solutions for conflicts
- Built long-lasting work relationships with customers, honed communication skills
- Established and ran business Instagram
Education
Charlotte Catholic High School
Charlotte, NC07-2026
Skills
- Conflict resolution
- Manage cash register
- Time management abilities
- Teamwork and collaboration
- Multitasking ability
- Effective communication
- Staff training
- Phone etiquette
Languages
Vietnamese - Proficient
English - Expert
Timeline
Certified Trainer
Chick-fil-A
11.2023 - Current
Receptionist/Nail Technician Assistant
Elegant Nails
06.2022 - 08.2023
Small Business Owner
chloescrystalsnco
01.2022 - Current
Charlotte Catholic High School
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