Chloe Chilson
Paola
Summary
Service-oriented professional skilled in communication and organization, adept at fostering trust with clients. Brings a calm presence to fast-paced environments while prioritizing client and employee needs. Experienced in leading high-volume operations and guiding teams, with strong abilities in multitasking, problem-solving, and empathetic communication. Dedicated to creating welcoming experiences and ensuring every client feels valued and cared for.
Overview
3
3
years of professional experience
Work History
Digital Operations Team Lead
Walmart
Paola
10.2023 - Current
- OPD Operations Leadership — Supervised and supported OPD associates across picking, staging, dispensing, and delivery functions to meet accuracy and speed targets.
- Daily Workflow Coordination — Managed labor allocation and prioritized order volume to achieve on-time fulfillment and maintain smooth department operations.
- Order Quality Assurance — Ensured precise picking, proper substitutions, and compliance with food safety and freshness standards for all perishable and non‑perishable items.
- Performance Tracking — Monitored KPIs including pick rate, accuracy, and customer satisfaction; identified trends and communicated operational issues to store leadership.
- Customer Service Oversight — Resolved issues promptly to enhance the pickup and delivery experience while fostering a professional, customer-focused environment.
- Team Training & Development — Trained new associates, provided ongoing coaching, and reinforced best practices to strengthen team performance and efficiency.
- Safety & Compliance Management — Enforced Walmart safety protocols, equipment procedures, and food handling guidelines to maintain a safe and compliant workspace.
- Inventory & Department Coordination — Communicated with department managers regarding stock levels, substitutions, shrink concerns, and product availability to support accurate order fulfillment.
- Technology & Equipment Oversight — Maintained handheld devices, staging areas, refrigeration units, and OPD equipment to ensure operational readiness.
Education
High School Diploma -
Osawatomie High School
Osawatomie, KS05-2023
Skills
- Process optimization
- Workflow coordination
- Data analysis
- Quality assurance
- Safety compliance
- Team training
- Customer relations
- Conflict resolution
Languages
American Sign Language
Full Professional
Timeline
Digital Operations Team Lead
Walmart
10.2023 - Current
High School Diploma -
Osawatomie High School