Chloe Clark
Roanoke,VA
Summary
Proven leader and efficient time manager, adept at enhancing operational efficiency and customer service. Known for reliability and ability to adapt to changing demands while maintaining high standards of accuracy and efficiency. Excelled in cross-functional coordination and decision-making, significantly contributing to team success and customer loyalty. Skilled in computer proficiency and professional communication.
Overview
4
4
years of professional experience
Work History
Clicklist Lead
Kroger
11.2022 - Current
- Supported ongoing departmental growth by actively participating in strategy meetings focused on enhancing operational efficiency.
- Participated in cross-training initiatives within the store to better understand all aspects of operations.
- Assisted coworkers during peak hours to ensure timely completion of all tasks without sacrificing the quality of service provided.
- Adhered to food safety guidelines when handling perishable items, ensuring optimal freshness upon delivery or pickup.
- Assisted customers with inquiries and resolved issues promptly, providing exceptional customer service.
- Established rapport with repeat customers, fostering loyalty through personalized assistance and recommendations.
Customer Service Representative
Kroger
02.2021 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Handled cash register transactions accurately, ensuring proper accounting of daily sales.
Education
High School Diploma -
Cave Spring High School
Roanoke, VA05-2022
Skills
- Efficient time management
- Cross-functional coordination
- Goal orientation
- Teamwork and collaboration
- Dependable and reliable
- Leadership
- Multitasking
- Decision-making
- Customer service
- Computer proficiency
- Professional telephone demeanor
- Scheduling
Timeline
Clicklist Lead
Kroger
11.2022 - Current
Customer Service Representative
Kroger
02.2021 - 11.2022
High School Diploma -
Cave Spring High School
Similar Profiles
Destry TousignantDestry Tousignant
Assistant Bakery Manager at KrogerAssistant Bakery Manager at Kroger
Hailey GribbinsHailey Gribbins
Fuel Attendant at KrogerFuel Attendant at Kroger
Orlandis JacksonOrlandis Jackson
Driver/ Loader at KrogerDriver/ Loader at Kroger