Summary
Work History
Education
Skills
Singing and writing music
Timeline
Generic

Chloe Cook

West Palm Beach,FL

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the Hotel and Restaurant industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Work History

Pool Attendant

The Eau Of The Palm Beaches
West Palm Beach, FL
  • Checked side duty list for opening and closing procedures.
  • Observed recreational users to detect safety concerns and prevent ongoing violations.
  • Detailed factors such as weather, incidents and aid rendered in daily reports to management.
  • Moved umbrellas and lounge chairs at request of guests.
  • Collected and replenished pool towels while monitoring inventory to minimize loss.
  • Attentively monitored swimmers to identify distress.
  • Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.

Kids Club Associate

The Four Seasons Hotel
West Palm Beach, FL
  • Organized and stored toys and art materials to restore order in activity areas.
  • Completed daily cleaning checklists by sanitizing toys, sweeping and mopping floors and washing down surfaces.
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Created new and fun activities to drive enthusiasm for children.
  • Maintained control of building entry and exit points to guarantee child safety.
  • Distributed food, napkins and beverages in preparation for snack time.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Introduced children to educational games and activities to boost learning.
  • Led children in creative, athletic and educational activities while maintaining safe and orderly group.

Server

Fountain View Retirement Village
West Plam Beach, FL
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Answered customers' questions, recommended items and recorded order information.

Kava Tender

Hideout Kava & Tea Bar
West Palm Beach, FL
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Served high customer volumes during special events, nights and weekends.
  • Taught employees bar sales techniques, resulting in higher profits.
  • Followed strict recipes and drink measurements to minimize product used.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Explained daily specials and beverage promotions to exceed daily sales goals.

Hostess

Er Bradley's Saloon
West Palm Beach, FL
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Informed servers of newly seated parties for speedy service.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Documented reservations and communicated changes to guests.

Education

High School Diploma -

Palm Beach Central High School
Wellington, FL
06.2021

Skills

  • Positive Learning Environment
  • Cash Register Operations
  • Rule Enforcement
  • Customer Needs Assessments
  • Facility Inspections
  • Pool Operations
  • Customer Experience
  • Cool Under Pressure
  • Conflict and Complaint Resolution
  • Able to Lift 30 Pounds
  • High-Volume Dining
  • Food and Beverage Service
  • Warm and Friendly
  • Dining Room Cleaning and Upkeep
  • Table Bussing
  • Course Suggestions
  • Organization and Attention to Detail
  • Calendaring and Scheduling
  • Arts and Crafts
  • Game Organization
  • Strategy Management
  • Communication and Cooperation
  • Laundry and Linen Management
  • Coordination and Teamwork
  • Caring and Responsible

Singing and writing music

Since the age of 5 I have been invited to sing the national anthem for baseball games and basketball games. Moving up as I got older I dwindled in doing Open Mic as well as singing live music at restaurants.. as well as two weddings. Now I work from home, Using Garage band to make personal music here and there. I am still open too doing live music at restaurants, bars, special occasions..

Timeline

Pool Attendant

The Eau Of The Palm Beaches

Kids Club Associate

The Four Seasons Hotel

Server

Fountain View Retirement Village

Kava Tender

Hideout Kava & Tea Bar

Hostess

Er Bradley's Saloon

High School Diploma -

Palm Beach Central High School

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Chloe Cook