Chloe Couch
Gillette
Summary
Highly skilled Lead Operations Representative with relevant experience in managing daily operations, strategic planning, and team leadership in diverse business environments. Possess strong critical thinking abilities and problem-solving skills necessary to streamline procedures, improve processes, and increase efficiency. Notable impact on previous work includes implementing innovative strategies for operational success and leading teams to surpass company goals.
Overview
5
5
years of professional experience
Work History
Lead Operations Representative
Quality Towing
Las Vegas
07.2021 - 04.2026
- Coordinated daily operations for efficient towing service delivery.
- Managed customer inquiries and provided timely assistance.
- Oversaw dispatching of tow trucks to various locations.
- Maintained accurate records of towing requests and service logs.
- Collaborated with team members to improve workflow processes.
- Oversaw daily operations activities ensuring accuracy and timeliness of services provided.
- Evaluated existing systems, processes, technology, methods, recommending changes as needed.
- Coordinated resources across multiple sites to support business needs.
- Collaborated with other departments to ensure seamless integration of operational processes.
- Generated detailed reports related to operations performance metrics for senior management review.
- Managed the workflow of daily projects from initiation through completion.
- Maintained accurate records of all operations activities in accordance with company policy.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Updated databases with new and modified customer data.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Education
Cheyenne
Las Vegas, NevadaSkills
- Operations management
- Resource coordination
- Data analysis
- Customer service
- Dispatching systems
- Billing management
- Attention to detail
- Workload prioritization
- Inbound call answering
- Call center operations
- Multitasking capacity
- Data entry accuracy
- Document and records management
Timeline
Lead Operations Representative
Quality Towing
07.2021 - 04.2026
Cheyenne