Chloe Crowley
Zanesville
Summary
Dedicated and personable customer service professional with over 8 of experience in fast-paced environments. Working in the restaurant industry and the Cosmetology industry. Proven ability to build rapport with customers and resolve issues efficiently, ensuring a positive experience. Strong communication skills and a commitment to delivering exceptional service, with a focus on understanding customer needs and providing tailored solutions. Proficient in handling inquiries, managing complaints, and maintaining a high level of professionalism. Looking to leverage my skills and passion for customer satisfaction in a dynamic team environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server/Bartender
The Boatyard At Buckeye Lake
Newark
05.2023 - Current
- Upheld high standards of sanitation in accordance with health department regulations.
- Garnished dishes and beverages to serve visually appealing menu items.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Greeted customers, answered questions and recommended specials to increase profits.
- Delivered food orders promptly and courteously.
- Prepared drinks according to standard recipes.
- Operated POS terminals to input orders, split bills and calculate totals.
- Followed health safety guidelines when preparing and serving food products.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Prepared checks, itemizing total meal costs and taxes.
Licensed Cosmetologist
The Design Studio Salon and Spa
Zanesville
03.2023 - Current
- Scheduled appointments for customers using internal software system.
- Evaluated client hair type, condition and desired outcome to determine ideal services.
- Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.
- Kept notes listing preferences and services provided to clients for quick reference.
- Managed bookings efficiently by creating detailed appointment schedules with time slots allocated for each service.
- Remained knowledgeable about current industry trends in order to provide accurate information to clients.
- Greeted customers warmly upon arrival and provided refreshments if requested.
- Scheduled daily client appointments with necessary details and remembered customer preferences and special needs.
Education
Licensed Cosmetologist - Cosmetology
Ohio State School Of Cosmetology
Newark, Ohio01-2022
High School Diploma -
West Muskingum High School
Zanesville, Ohio05-2019
Skills
- Food safety
- Sanitation practices
- Drink preparation
- Guest service
- Menu knowledge
- Sales techniques
- Time management
- Team collaboration
- Conflict resolution
- Effective communication
- Detail orientation
- Problem solving
- POS operation
- Sales expertise
- Dietary restrictions knowledge
- High volume dining
- Order management
- Bill computation
- Team member support
- Guest engagement
- Multitasking and organization
- Customer feedback management
- Upselling techniques
- Professional appearance
- Positive and professional
- Cash handling
- Appointment scheduling
Certification
- Licensed Cosmetologist
- CPR certification
References
References available upon request.
Timeline
Server/Bartender
The Boatyard At Buckeye Lake
05.2023 - Current
Licensed Cosmetologist
The Design Studio Salon and Spa
03.2023 - Current
Licensed Cosmetologist - Cosmetology
Ohio State School Of Cosmetology
High School Diploma -
West Muskingum High School