Chloe Edwards
Fountain Inn,SC
Summary
Dynamic Social Services/Discharge Planner at West Village Post Acute, adept at enhancing patient satisfaction through tailored discharge plans and effective care coordination. Proven expertise in HIPAA compliance and exceptional communication skills foster strong relationships with healthcare teams and community resources, ensuring successful patient reintegration and support post-discharge.
Overview
1
1
year of professional experience
Work History
Social Services/Discharge Planner
West Village Post Acute
Greenville, SC
08.2024 - Current
- Improved patient satisfaction by carefully evaluating their needs and developing personalized discharge plans.
- Coordinated timely discharges by effectively communicating with physicians, nurses, social workers, and other relevant stakeholders.
- Advocated for patients'' best interests, working closely with healthcare providers to develop appropriate treatment plans and interventions.
- Established strong relationships with community agencies, enabling effective coordination of post-discharge support services.
- Served as a key resource for patients and families, providing guidance on post-discharge care options and resources.
- Managed complex cases involving multiple medical issues or psychosocial challenges by utilizing critical thinking skills and professional expertise in discharge planning processes.
- Evaluated patient progress throughout their hospital stay, adjusting discharge plans accordingly to ensure successful reintegration into the community setting or placement in suitable long-term care facilities when necessary.
CNA
West Village Post Acute
Greenville, SC
04.2024 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Education
High School Diploma -
Hillcrest High School
Simpsonville, SC06.2021
Skills
- HIPAA compliance
- Healthcare systems navigation
- Patient support
- Medication reconciliation
- Community resources
- Family support
- Care coordination
- Discharge planning
- Medical record updating
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
Timeline
Social Services/Discharge Planner
West Village Post Acute
08.2024 - Current
CNA
West Village Post Acute
04.2024 - Current
High School Diploma -
Hillcrest High School