Chloe Evans
Fate,TX
Summary
Dedicated healthcare professional with over 10 years of experience in care coordination, patient support, and administrative operations. Proven ability to manage complex tasks, collaborate across teams, and deliver high-quality service in fast-paced environments. Skilled in training, workflow optimization, and navigating healthcare systems to meet both patient and organizational goals. Adept at balancing compassionate care with strategic planning, making a strong transition into project coordination and cross-functional team support. Known for adaptability, clear communication, and a commitment to excellence—ready to contribute to roles across healthcare and beyond.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Care Coordinator
Children’s Health
10.2023 - Current
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Coordinate therapy services (ST, OT, PT) by collaborating with multiple agencies to ensure timely care for patients.
- Utilize spreadsheets to effectively track and communicate patient needs across interdisciplinary teams.
- Complete and submit DME paperwork promptly to meet deadlines and ensure timely delivery of medical supplies
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
Financial Advocate
Conifer Health Solutions
01.2023 - 10.2023
- Engaged with over 60 patients daily, providing financial guidance and navigating complex government programs to secure coverage solutions.
- Executed financial assurance audits and implemented new control points and metrics to support business changes.
- Built trusting relationships with patients to facilitate efficient account processing and resolution.
- Performed data validation, produced financial reporting and managed projects and related tasks to reduce costs and increase revenue.
- Provided training and mentorship to new hires, improving team performance and ensuring seamless integration into company protocols.
Patient Service Representative II
Conifer Health Solutions
08.2021 - 01.2023
- Consistently achieved and exceeded 60 daily call goals as a patient representative,demonstrating exceptional commitment to productivity and performance.
- Collaborated with internal teams to resolve account discrepancies and streamline administrative processes.
- Established and maintained quality control standard new team members, providing daily oversight and quality audits to ensure compliance and accuracy.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Clinical Support Technician
Children's Health of Dallas
12.2012 - 07.2022
- Supported patients during medical procedures, ensuring their safety and comfort.
- Coordinated admissions, discharges, and transfers to optimize workflow and enhance patient experiences.
- Documented patient information accurately in EPIC and provided administrative support through effective communication and problem-solving.
- Took and recorded patients' vital signs, documenting in medical charts.
- Assisted physicians with procedures, including preparing operating room and sterilizing instruments.
Education
Project Management
Coursera
Online12-2025
Associate of Science - Allied Health
Paris Junior College
Greenville, TX05.2020
Certified Nursing Assistant (CNA) - undefined
Bah Career Training
Dallas, TX01.2012
High School Diploma - undefined
Sachse High School
Sachse, TX05.2010
Skills
- Building and maintaining strong client relationships
- Effective communication and presentation skills
- Customer needs assessment and personalized solutions
- Problem resolution and conflict management
- Meeting and exceeding performance targets
- Data management and report tracking
- Proficient in EPIC, ACE, STAR & PAI systems
- HIPAA compliance and confidentiality
- Quality assurance
- Proficient in utilizing Microsoft Word
and Excel to create and manage
documents, spreadsheets, and reports
effectively - BLS for Healthcare Providers (CPR
and AED)
Certification
BLS for Healthcare Providers (CPR and AED)
Languages
English
Native or Bilingual
Timeline
Care Coordinator
Children’s Health
10.2023 - Current
Financial Advocate
Conifer Health Solutions
01.2023 - 10.2023
Patient Service Representative II
Conifer Health Solutions
08.2021 - 01.2023
Clinical Support Technician
Children's Health of Dallas
12.2012 - 07.2022
Certified Nursing Assistant (CNA) - undefined
Bah Career Training
High School Diploma - undefined
Sachse High School
Project Management
Coursera
Associate of Science - Allied Health
Paris Junior College
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