Chloe Felgenhauer
New Philadelphia,OH
Summary
Dynamic professional with a proven track record in animal care and customer service, notably at Petco. Excelled in developing strong client relationships and achieving successful training outcomes. Skilled in Microsoft Office and demonstrating exceptional attention to detail. Known for fostering positive environments and minimizing staff turnover. Passionate about animal welfare and client satisfaction.
Overview
6
6
years of professional experience
Work History
Volunteer
Tuscarawas County Humane Society
08.2018 - Current
- I have cared for numerous animals over the years by feeding, bathing, playing, walking, and administering medications when directed.
- Worked closely with staff to facilitate numerous adoptions, and help with events.
- Obtained donations for the shelter, including supplies and financial contributions
- Helped potential animal adopters through adoption processes, including filling out paperwork and finding the best fit animal for them
- Discussed animal welfare concerns and goals with animal owners and medical caregivers
Dog Trainer
Petco
07.2023 - 12.2024
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Discussed appropriate canine socialization methods with pet owners and explained proper use of sit, stay and down commands.
- Maintained accurate records regarding animal behavior changes throughout the duration of their training programs.
- Fostered a supportive and positive learning environment for both dogs and their owners.
- Developed a loyal client base through exceptional service and successful training outcomes.
Vet Assistant
VetIq
10.2022 - 10.2023
- Updated and maintained animal records by noting actions taken and dates thereof
- Restrained animals for veterinary examinations, treatments and procedures
- Offered educated recommendations to clients, providing exceptional customer service
- Performed accounting duties, such as bookkeeping, billing customers for services and maintaining inventories
- Cleaned and maintained kennels, animal holding areas, examination, or operating rooms, and animal loading facilities to control spread of disease
Front Office Manager
Comfort Inn & Suites
06.2021 - 10.2022
- Was promoted after 6 months due to my clientele relations, teamwork and problem solving skills
- Managed digital and analog filing systems to protect confidential data.
- Answered multi-line phone system and promptly transferred calls
- Facilitated month-end closing processes, invoicing, and journal entries.
- Minimized staff turnover through appropriate selection, orientation and training
- Represented business in marketplace and developed relationships with key accounts to promote and market business
Education
High School Diploma -
New Phila High School
12.2020
Skills
- Microsoft Office
- Answering multiple call lines
- Attention to Detail
- Animal Restraint
- Animal Vaccinations
- File and Record Management
- Payment Handling
- Marketing
Volunteer Experience
Volunteer, Tuscarawas County Humane Society, 08/18, Present, Cared for numerous animals over the years by feeding, bathing, playing, walking and administering medications when directed for animals., Worked closely with staff to facilitate numerous adoptions and help with events., Obtained donations for the shelter, including supplies and financial contributions., Helped potential animal adopters through adoption processes, including filling out paperwork and finding the best fit animal for them., Observed animals for signs of illness or injury to report symptoms to supervisor., Discussed animal welfare concerns and goals with animal owners and medical caregivers.
Timeline
Dog Trainer
Petco
07.2023 - 12.2024
Vet Assistant
VetIq
10.2022 - 10.2023
Front Office Manager
Comfort Inn & Suites
06.2021 - 10.2022
Volunteer
Tuscarawas County Humane Society
08.2018 - Current
High School Diploma -
New Phila High School
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