CHLOE FELL
Ashburn,VA
Summary
Resourceful professional with strong communication skills and a commitment to exceptional customer service. Experienced in diverse environments, effectively navigating transitions from hospitality to corporate settings. Proven ability to solve problems creatively and adapt quickly to evolving challenges.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Clinical Assistant
PALMERCARE CHIROPRACTIC
Sterling
12.2023 - Current
- Coordinated patient flow to optimize provider schedules and ensure timely appointments.
- Communicated effectively with patients, families, and healthcare team members to enhance understanding and support.
- Executed administrative tasks, including scheduling appointments and verifying insurance coverage, to streamline patient access to care.
- Developed an understanding of various medical terminology used throughout the department.
- Efficiently managed multiple tasks at once while ensuring quality of work was not compromised.
Patient Care Coordinator
Rios Dentistry
Ashburn
11.2024 - 01.2026
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Communicated treatment plans and instructions clearly to patients.
- Assisted patients in understanding their care plans and healthcare options.
- Coordinated patient admission and discharge processes to ensure smooth transitions.
- Created positive environment for patients, family members, and staff through excellent customer service.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Built professional relationships with physicians and colleagues to establish strong work network.
- Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
Corporate Sales Trainer
NOECEE GLOBAL INC.
Tysons
07.2023 - 11.2023
- Conducted assessments of employee performance to identify improvement areas and deliver tailored feedback.
- Collaborated with subject matter experts on content development initiatives related to new products or services.
- Adapted teaching styles based on audience size or type to optimize engagement during the learning process.
- Facilitated team-building exercises to enhance collaboration among colleagues.
Assistant Manager
CARRABBAS ITALIAN GRILL
Dulles
12.2022 - 05.2023
- Managed daily store operations, scheduling staff, assigning tasks, and overseeing inventory control to optimize workflow.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Tracked store inventories and replenished products based on demand to ensure stock availability.
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Demonstrated hands-on knowledge of job roles and executed business duties to assist the team.
Lead Server
BLUE RIDGE GRILL
Ashburn
10.2020 - 11.2022
- Provided guests with exceptional service through knowledge of menu items, wine pairings, and specials offered throughout the evening.
- Led team by providing guidance and support to staff, fostering an environment focused on exceptional customer service.
- Trained new servers in restaurant procedures, daily operations, and server duties.
- Resolved escalated tickets from customer service representatives promptly, ensuring swift resolution and maintaining guest satisfaction.
- Developed and implemented efficient troubleshooting strategies for server issues, enhancing response time and service reliability.
Education
Diploma - High School Diploma
Academy of Hope Adult Education
DC, DC09.2018
High School Diploma -
Myrtle Beach High School
Myrtle Beach, SCSkills
- Front office operations
- Customer service
- Hospitality
- Detail Oriented
- Multitasking skills
- Time Management
- Composed under pressure
- Team collaboration
- Creative problem solving
- Proficient social skills
- Professional mannerisms
Certification
Dental Radiation Safety
References
References available upon request
Timeline
Patient Care Coordinator
Rios Dentistry
11.2024 - 01.2026
Clinical Assistant
PALMERCARE CHIROPRACTIC
12.2023 - Current
Corporate Sales Trainer
NOECEE GLOBAL INC.
07.2023 - 11.2023
Assistant Manager
CARRABBAS ITALIAN GRILL
12.2022 - 05.2023
Lead Server
BLUE RIDGE GRILL
10.2020 - 11.2022
Diploma - High School Diploma
Academy of Hope Adult Education
High School Diploma -
Myrtle Beach High School