Chloe Fields
Springfield,MO
Summary
Enthusiastic and dependable professional who enjoys helping people and creating positive customer experiences. Strong communicator with the ability to resolve issues, coordinate schedules, and maintain professional relationships through phone, email, and text communication. Known for being organized, adaptable, and committed to delivering exceptional service.
Overview
7
7
years of professional experience
Work History
Color Consultant
Sally Beauty Supply
Springfield, Missouri
09.2024 - Current
- Advised clients on color matching to enhance their hair and beauty product choices.
- Assessed customer needs to deliver tailored product recommendations for improved satisfaction.
- Processed cash and electronic transactions at point of sale.
Reservation Escalation Specialist
Expedia Group
09.2022 - 05.2024
- Processed high-level escalations for stakeholders and travelers, facilitating timely resolutions.
- Monitored response times to ensure compliance with 4-hour service level agreement.
- Flagged fraudulent credit requests to ensure proper investigation and resolution.
- Extensive research and summary's for relocations. This would often involve making sure any owed credits or action was processed accurately and urgently.
- Provided expert level knowledge and detailed information of the relocation process precisely.
Lodging partner associate II
Expedia Group
08.2021 - 09.2022
- Delivered comprehensive partner assistance with expertise in computer systems.
- Provided accurate billing information support to enhance service.
- Maintained average handling time and partner satisfaction according to established metrics.
- Explained policies clearly, ensuring thorough understanding and compliance.
Reservation Services
Expedia Group
09.2019 - 08.2021
- Processed urgent and upcoming relocations, ensuring timely and accurate transitions for clients.
- Resolved customer issues quickly through effective problem-solving skills, enhancing customer satisfaction.
- Communicated relocation process details to hotel partners, facilitating collaborative resolutions.
Education
High school diploma -
Homeschool
Springfield, MOSkills
- Client consultations
- Customer relationship management
- System troubleshooting
- Data analysis
- Problem solving
- Effective communication
- Negotiation skills
- Team collaboration
- Complex problem solving
- Transaction processing
- Payment reconciliation
- Confidentiality
- Computer systems efficiency
- Salesforce
- Microsoft Office
Timeline
Color Consultant
Sally Beauty Supply
09.2024 - Current
Reservation Escalation Specialist
Expedia Group
09.2022 - 05.2024
Lodging partner associate II
Expedia Group
08.2021 - 09.2022
Reservation Services
Expedia Group
09.2019 - 08.2021
High school diploma -
Homeschool